Sam Ladner, Postdoctoral Research Fellow, reports on some intermediate results:
“One of the key findings weâ€™ve uncovered so far is that people tend to adopt new communication channels (e.g., text) when they purchase new handsets. This new handset/life change correlation is a symbolic ritual that leads to new ways of communicating. […]
People buy certain items to equip themselves for the new season, but also to symbolically mark the shift from one state to the next. There are practical reasons why one would purchase a new handset when one is moving house, for example, but there is also a deeply symbolic transformation taking place. […]
I have argued in the past that financial services providers should only ever look to life changes as triggers for new products. Itâ€™s clear that new products go hand in hand with new life events. In this case, new products and new life events correlate with new technology adoption.
Technology designers should consider what events are the triggers, and incorporate these symbolically into their mobile platforms.”
(More results on the Mobile Work Life Project blog)