NEXT Service Design is the European conference for designing digital services, which took place on 8 October in Berlin. It focuses on design methods including design thinking, user-centric design and interaction design.
Two videos are currently online.
Strategy is a Service! What business leadership can learn from service design
Alexander Baumgart, Systemic Partners
An exploration (and provocation) on how service design does create new perspectives on (and for) strategy and planning practices at helping leadership harness the in- and out-bound powers of a holistic human-centered design approach to leverage lasting competitive advantage.
The Experience is the Product
Pedro Custódio, Experience Designers
We’ve been riding on a wave of consumerism since the best part of last century, product of the industrial and services revolutions, the amount of products and services outpaced even the most wild thinkers. There’s just to much of everything! Choices are good, but hard to make! Product features first, product design next used to be central to developing new products and attached services, but clearly we’ve passed those days, so if it’s not about features, nor it’s design how do we create meaningful and attractive differentiation for our future products and services propositions? This is the question that Custódio works to solve and this presentation gives a bit more insights on how we can tailor amazing experiences in order to create valuable futures.