Observations on poor people using mobile financial services
“Despite growing agreement on the potential of technology to expand access to finance, or branchless banking, there is surprisingly little data publicly available about low-income users. This Brief draws on some of the first ethnographic research on M-PESA, one of the earliest success stories in mobile phone-based delivery of financial services. The research offers insights into how poor people use M-PESA, its impact on their lives, and some unexpected consequences.
This Brief presents 10 observations on how poor people use M-PESA and how it has impacted their lives.”
(See also this news story on The Guardian)