As a people-centred design company, Experientia® frequently uses participatory design methods in its projects.
We believe that people are usually the best experts on their own lives, and participatory methods help us to tap into that expertise, to create an outcome that really matters to people.
Over the years, we have used participatory workshops and co-creative activities in North and South America, Asia, Australia, and Nordic and Continental Europe, to design product and service concepts ranging from websites to public saunas, from mobile phone applications to office spaces.
In a feature article in our spotlights section we present three examples of how using participatory design in a project has made a significant contribution to our understanding of the problem being explored, and the quality of our solutions. The examples include better service ideas for one of America’s biggest pharmacy chains, mobile phone concepts for emerging markets, and combining saunas and business in Finland.