To illuminate current attitudes about the potential impacts of online social interaction over the next decade, Pew Research Center and Elon University’s Imagining the Internet Center conducted a large-scale canvassing of technology experts, scholars, corporate practitioners and government leaders. Some 1,537 responded to this effort between July 1 and Aug. 12, 2016.
Many experts fear uncivil and manipulative behaviors on the internet will persist – and may get worse. This will lead to a splintering of social media into AI-patrolled and regulated ‘safe spaces’ separated from free-for-all zones. Some worry this will hurt the open exchange of ideas and compromise privacy.
The report presents a brief overview of the most evident themes extracted from the written responses, including a small selection of representative quotes supporting each point:
Theme 1: Things will stay bad because to troll is human; anonymity abets anti-social behavior; inequities drive at least some of the inflammatory dialogue; and the growing scale and complexity of internet discourse makes this difficult to defeat.
Theme 2: Things will stay bad because tangible and intangible economic and political incentives support trolling. Participation = power and profits.
Theme 3: Things will get better because technical and human solutions will arise as the online world splinters into segmented, controlled social zones with the help of artificial intelligence (AI).
Theme 4: Oversight and community moderation come with a cost. Some solutions could further change the nature of the internet because surveillance will rise; the state may regulate debate; and these changes will polarize people and limit access to information and free speech