2 August 2018

[Report] Reclaiming the Smart City

Be the first to share
Media
Business
Services
Social Issues

Reclaiming the Smart City: Personal Data, Trust and the New Commons
Why and how city governments are taking a more responsible approach to the collection and use of personal data
By Theo Bass, Emma Sutherland, and Tom Symons
Monday, 23 July 2018
Nesta UK
[pdf download]

This report is about why and how city governments are taking a more responsible approach to the use of personal data. It addresses some of the major flaws in how traditional smart city projects have approached data collection and use. It then provides a summary of policy roles available to local authorities to address these challenges.

The report is based on case study research of a range of pioneering examples of city governments around the world that are trying to rethink how they collect, analyse and use data collected about people, and concludes with a set of eight recommendations for how policymakers can build an alternative version to the smart city – one which promotes ethical data collection practices and responsible innovation with new technologies:

  1. Build consensus around clear ethical principles, and translate them into practical policies.
  2. Train public sector staff in how to assess the benefits and risks of smart technologies.
  3. Look outside the council for expertise and partnerships, including with other city governments.
  4. Find and articulate the benefits of privacy and digital ethics to multiple stakeholders.
  5. Become a test-bed for new services that give people more privacy and control.
  6. Make time and resources available for genuine public engagement on the use of surveillance technologies.
  7. Build digital literacy and make complex or opaque systems more understandable and accountable.
  8. Find opportunities to involve citizens in the process of data collection and analysis from start to finish.

This report is part of DECODE (DEcentralised Citizen Owned Data Ecosystems), a major EU Horizon 2020 project which is developing practical tools to give people control over how personal data is used, and the ability to share it on their terms.

Be the first to share
17 July 2019
The digital lives of refugees [Research report]
There is growing recognition among donors and humanitarian organisations that mobile technology and mobile network operators (MNOs) have an important role to play in the delivery of dignified aid. This includes providing digital tools that …
4 April 2019
When ethnography becomes a joke
For a number of years, we have witnessed a diminishing appetite for ethnographic work among commercial clients, writes Patricia Sunderland, PhD and founder of Cultural Research and Analysis, on the site of the Qualitative Research …
9 March 2019
Innovation is about understanding culture
Jay Hasbrouck, Founder of Filament Insight & Innovation, argues that ethnographic thinking is an overall innovation strategy that can strategically guide large organisations in how they innovate, can drive their efforts to build innovation capacity, …
24 February 2019
Ten arguments against algorithmic decision making
Against the Dehumanisation of Decision-Making – Algorithmic Decisions at the Crossroads of Intellectual Property, Data Protection, and Freedom of Information by Dr Guido Noto La Diega, Senior Lecturer in Law at the Northumbria University Law School Published …
16 February 2019
[Book] The Next Billion Users: Digital Life Beyond the West
The Next Billion Users: Digital Life Beyond the West by Payal Arora Harvard University Press, 2019 280 pages A digital anthropologist examines the online lives of millions of people in China, India, Brazil, and across the Middle East—home to …
11 January 2019
[Book] Left to Our Own Devices
Left to Our Own Devices: Outsmarting Smart Technology to Reclaim Our Relationships, Health, and Focus Margaret E. Morris MIT Press, 2018 192 pages Unexpected ways that individuals adapt technology to reclaim what matters to them, from working through conflict …
4 January 2019
Why data is never raw
"Except in divine revelation, data is never simply given, nor should it be accepted on faith," writes Nick Barrowman in The New Atlantis. "How data are construed, recorded, and collected is the result of human …
1 January 2019
Daniel Kahneman on cutting through the noise
You might be surprised by what occupies Daniel Kahneman’s thoughts. “You seem to think that I think of bias all the time,” he tells esteemed economist Tyler Cowen. “I really don’t think of bias that …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

5 July 2019
Experientia on addressing vaccine hesitancy

Vaccine hesitancy is a top10 global health threat. Dealing with it successfully requires understanding it as a behaviour and generating a holistic view of people’s perspectives & ecosystems. This way we can identify the best opportunities for intervention. Here is Experientia’s position on vaccine hesitancy and our tailor-made support for the vaccine industry.

2 May 2019
MacArthur Foundation’s “100&Change” competition now calling for applications

100&Change is a MacArthur Foundation competition for a $100 million grant to fund a single proposal that will make measurable progress toward solving a significant problem. 100&Change will select a bold proposal that promises real progress toward solving a critical problem of our time. And it will award a $100 million grant to help make […]

19 March 2019
Interested in a career with us?

Then we are interested in hearing from you. We have several positions available for talented UX/UI and service designers who are passionate about creating world-class user experiences. Please see the job descriptions on our website for more information, and send us your CV with a cover letter statement about yourself, your experience, and what UX […]

22 December 2018
Our very best wishes for 2019! / Auguri da Experientia!
4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

See all articles