Saar Gur, general partner at Charles River Ventures, discusses a new generation of smart mobile services, which provide user information in the background to make accurate predictions around real-time user intention and will offer suggestions, results and different user interfaces/interactions based on their prediction of state.
“As I think about what these new Smart Services will look like, here are some of the characteristics I have been noodling on:
- The most disruptive ones will change our physical interactions and be additive to our offline experiences.
- Services will process things in the background, predicting our state with a high degree of accuracy.
- Many will primarily interact with the user through interruptions â€” and they only interrupt when they have something of value to add. (e.g., for Uber: Your car is arriving now.) They wonâ€™t feel â€œheavyâ€ and bombard us with information overload â€“ they will earn the right to interrupt with value.
- The user interface will look very different from existing web interfaces for some of these apps â€” as they wonâ€™t have things to suggest/interrupt a lot of the time, but when they do they will be very helpful. Example: It is â€œokâ€ for the user interface to say: â€Close the app, we donâ€™t have anything for you now.â€
- Understanding context will follow simple heuristics for some services and big data processing for others. As an example, many home automation applications may only need to know that I am in my house to automate music, thermostats, etc. But more sophisticated data analysis and processing will be required for more complicated interactions/recommendations/transactions (ala Square payments).