Last month the people from Irish UX consultancy Frontend Design looked at the UX revolution in healthcare and how changes in that sector are moving towards putting the customer at the centre of the service.
The banking sector is experiencing similar upheaval at the moment and facing similar challenges. In this month’s article, we look at six design problems specific to banks and how these challenges offer opportunities to re-imagine banking as a service.
1. Losing the personal touch
2. Neglecting the Total Customer Journey
3. Departmental silos
4. The compliance barrier
5. Missing the opportunity to leverage ‘Big Data’
6. Commodification of products and services
The author concludes: “It’s [the] customer apathy towards banks that offers the chance to make an impact. An outstanding customer experience that integrates channels can increase customer loyalty and encourage uptake of products and services within the same bank. And it’s self-perpetuating: the more products a customer has with a financial institution the more the bank can understand the customer’s needs and behaviours, providing even greater opportunity to strengthen the relationship.”
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
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100&Change is a MacArthur Foundation competition for a $100 million grant to fund a single proposal that will make measurable progress toward solving a significant problem. 100&Change will select a bold proposal that promises real progress toward solving a critical problem of our time. And it will award a $100 million grant to help make […]
Then we are interested in hearing from you. We have several positions available for talented UX/UI and service designers who are passionate about creating world-class user experiences. Please see the job descriptions on our website for more information, and send us your CV with a cover letter statement about yourself, your experience, and what UX […]
Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “Transforming the Healthcare Experience Together”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]
Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]