15 June 2016

Six recent articles from UXMatters

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UXMatters has a new design and this seems to have benefited the quality as well, as there are more inspiring articles than ever. Here my pick:

June 14 edition

Algorithms as the New Material of Design
A column by Pamela Pavliscak, Founder of Change Sciences
Today, algorithms shape what we experience online. Next, they’ll modify our physical world—our homes, workplaces, cars, and cities. The new material of invisible, personalized, conversational design is algorithms. As experience designers, we can take an active role in bridging algorithms and the user interface to bring greater humanity to the experiences people have with technology.

Understanding Us: A New Frontier for User Experience
By Dirk Knemeyer, Founder and CEO of Involution Studios LLC
UX professionals have the opportunity to evolve into experts on the most fundamental context of all: ourselves, as human beings. Regardless of the products, experiences, and domains that people inhabit, they themselves are the one common denominator. Even—and perhaps particularly—from the perspective of practical business applications, we need to build and exercise this knowledge. The fountainhead for our understanding of the human animal is a natural focus for UX research, and we can apply these insights across all of the touchpoints employees, customers, and shareholders encounter.

A No-Compromises User Interface Rarely Gets Built
A column by Baruch Sachs, Senior Director, User Experience, at Pegasystems
The Enterprise UX world is about compromise. While being able to design without constraints may be a fine, lofty goal, the reality, in the enterprise space, is that compromise needs to happen. Everyone needs to recognize that there are data and system complexities that do not exist in the consumer world. That is true for both internally facing applications and externally facing applications. So, while designers may engage in no-compromises UI design with the intent of serving users well, if their designs never actually get built, it is as if they were never designed at all. This is not a legacy that serves anyone well—not the UX community, the actual users, or the enterprise.

May 31 edition

Traditional User Experience Is at a Crossroads, Part 1
A column by Jim Nieters, Senior Director of User Experience for Travel Products at HP
Many companies proclaim that they are going to turn themselves around so they can differentiate on the experience. We can all think of examples of such companies where leaders have made this promise, but have come up short. Transforming an entire company is hard. That said, in this two-part series, Nieters shares five lessons about transforming companies. In Part 1, he covers:
1. Getting buy-in for the transformation
2. Evolving the company culture

May 17 edition

Applying UX Design Methods to Organizational Design and Teamwork
By Alexey Ivanov, Innovation Designer at Philips Design
As UX designers, a big part of our work has become finding better ways for organizing teamwork and helping teams to devise processes that enable them to solve complex problems faster. What do these challenges mean for UX professionals?

Mental Models and User Experience
By Alipta Ballav, Senior UX Designer in Litehouse, at Harman Connected Services
Understanding mental models lets us shape positive, engaging user experiences within the framework of the user’s mental model. As designers, we know that the user’s mental model will often differ from our own. Whatever gap exists between our mental model and that of the user results in slower performance, blunders, user disappointment, and even disengagement. To avoid these negative experience outcomes, we must understand the mental models of the users for whom we’re designing a product or service.

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5 April 2019
The story of Spotify personas
Spotify's product designer Mady Torres de Souza and senior user researchers Olga Hörding and Sohit Karol explain how they developed their personas tool, how they use it today and why it’s so useful for an …
31 March 2019
Research findings send automated sentiment analysis to the trash bin
The age of social media has opened up exciting opportunities for researchers to investigate people’s emotional states on a massive scale. For example, one study found that tweets contain more positive emotional words in the …
31 March 2019
Time Change: How the UX of Time Begins Below the UI
The user experience of most web-based applications begins well below the interface, all the way down to fields in a database. Examining how systems and users experience time prove this point dramatically. Think about how …
9 March 2019
Innovation is about understanding culture
Jay Hasbrouck, Founder of Filament Insight & Innovation, argues that ethnographic thinking is an overall innovation strategy that can strategically guide large organisations in how they innovate, can drive their efforts to build innovation capacity, …
13 February 2019
Papers on behaviour, design and the circular economy
Consumer insights into the circular economy Report of stakeholder meeting, 25 October 2018, 14 pages The "Stakeholder Meeting: Consumer Insights into the Circular Economy" in Brussels on 25 October 2018, was co-organised by the Collaborating Centre on …
11 January 2019
[Book] Left to Our Own Devices
Left to Our Own Devices: Outsmarting Smart Technology to Reclaim Our Relationships, Health, and Focus Margaret E. Morris MIT Press, 2018 192 pages Unexpected ways that individuals adapt technology to reclaim what matters to them, from working through conflict …
22 December 2018
The tyranny of story
In this BBC Radio 4 series, British journalist John Harris examines the potency of narrative, both in the stories that define us as individuals and in those that shape our understanding of the public domain. Story …
27 November 2018
Nielsen Norman Group on the user experience of chatbots
Far from being ‘intelligent’, today’s chatbots guide users through simple linear flows, and our user research shows that they have a hard time whenever users deviate from such flows, writes Raluca Budiu of the Nielsen …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

5 July 2019
Experientia on addressing vaccine hesitancy

Vaccine hesitancy is a top10 global health threat. Dealing with it successfully requires understanding it as a behaviour and generating a holistic view of people’s perspectives & ecosystems. This way we can identify the best opportunities for intervention. Here is Experientia’s position on vaccine hesitancy and our tailor-made support for the vaccine industry.

2 May 2019
MacArthur Foundation’s “100&Change” competition now calling for applications

100&Change is a MacArthur Foundation competition for a $100 million grant to fund a single proposal that will make measurable progress toward solving a significant problem. 100&Change will select a bold proposal that promises real progress toward solving a critical problem of our time. And it will award a $100 million grant to help make […]

19 March 2019
Interested in a career with us?

Then we are interested in hearing from you. We have several positions available for talented UX/UI and service designers who are passionate about creating world-class user experiences. Please see the job descriptions on our website for more information, and send us your CV with a cover letter statement about yourself, your experience, and what UX […]

22 December 2018
Our very best wishes for 2019! / Auguri da Experientia!
4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

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