The intersection of UX, CX & corporate strategy: The holy grail for 21st century business?

Chris Allen (CUA – HFI US Sales Director Eastern Region; Global Accounts Director) went to the UX STRAT Conference in Atlanta and came back with one big question: How do we as business leaders leverage the best techniques and outcomes of various research and design methodologies to create more rewarding, fun & useful interactions with our current and potential customers so they become loyal, repeat customers and advocates?

This question, he says, “really transcends whether or not we are advocates of Customer Experience (CX), User Experience (UX), Agile, Lean, or any SDLC methodology in play today. The point is, how can we bring these different perspectives/approaches together for a common purpose, instead of building more Chinese walls or reasons why someone cannot play in someone else’s sandbox?”