The New Yorker on the feature paradox

Feature creep
James Surowiecki, author of The Wisdom of Crowds, has written a short article in The New Yorker on the feature paradox.

“The fact that buyers want bells and whistles but users want something clear and simple creates a peculiar problem for companies. A product that doesn’t have enough features may fail to catch our eye in the store. But a product with too many features is likely to annoy consumers and generate bad word of mouth, as BMW’s original iDrive system did. […]

The strange truth about feature creep is that even when you give consumers what they want they can still end up hating you for it.”

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