“In some cases museumsâ€”famously top-down institutionsâ€”are even incorporating the views, critical choices and contributed content of visitors into their programs. They are also re-examining the ways in which visitors interact with objects and spaces, as well as each other. For help with both of these approaches they are turning to a growing sector of the interactive design world; one that specializes in interactive museum displays.”
“Thus, the best interactive exhibits are open-ended. They encourage visitors to be active participants in the experience rather than passive consumers of information. They take their visitorsâ€™ views seriously and break down the hierarchy of institutions.”
Acknowledging the debate (“The idea of the audience taking control sends shivers down many a curatorâ€™s spine”), Kabat provides some very good examples of thoughtful integration of user-generated content in museum and exhibition contexts.