The service design era
For years, the design field focused primarily on developing products that were attractive and convenient for consumers. Now, however, the industry is increasingly eyeing service design, which involves providing products that offer up benefits to society.
â€œThe current trend is to create designs that improve services in the public domain as well as at corporations,â€ said Lee Young-sun, a chief design officer at the Korea Institute of Design Promotion. As Baik Jong-won, a professor at the Kaywon School of Art and Design, puts it: â€œDesign that had been merely about making a contribution to beautifying a city environment is now turning into a means of resolving social issues these days.â€
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– Designing with the public good in mind
– Satisfying customers drives design advances