Ubiquitous service design
Peter Morville (pictured) and Jeffery Callender, who recently released the book â€œSearch Patterns: Design for Discoveryâ€œ, are at it again, now reflecting on how the Internet of Things is impacting the future of information architecture:
“The vision of an Internet of Things is nothing new, but the reality is something else. Nobody could have predicted the myriad ways in which information would blur the lines between product and service to create multi-channel, cross-platform, trans-media, physico-digital experiences.
This is the complex reality that today’s executives and entrepreneurs must navigate. And while the archetypal ecologies of iTunes and Nike+ offer some insight, we’re mostly exploring new territory without a map.”