Users as designers of public services
Demos, the British think tank for everyday democracy and the publisher of The Greenhouse weblog, organises a series of monthly discussions about innovation and future leadership in education and public services, called Open Secrets.
Tellingly, the latest discussion, which was lead by John Thackara, focused on the questions of how public service professionals can act more as ‘hubs’ capable of connecting users to significant others, and more in general, to what extent the role of users can re-define the terms of public service provision.
Update: A report on that discussion can be found here.
(via John Thackara and CPH127)