What does it mean to design public services?
Design thinking and techniques can help create radical innovations needed to meet the challenges facing local communities and services, says Philip Colligan, executive director of Nesta‘s public services lab.
“What we’re now learning is that there are low-cost and low-risk ways to apply design techniques like prototyping to innovation for even the most sensitive of social challenges. We’re also finding it’s possible for public servants to learn those techniques and that has got to be a priority for any organisation trying to find innovative solutions to big social challenges.”
Note that Nesta and thinkpublic have recently published a framework for prototyping in public services.
