18 April 2006

Creating the jobs of the future [International Herald Tribune]

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Services sciences
On his Asian trip last month, President George W. Bush urged Americans to not fear the rise toward prosperity of emerging economies like India. Education, Bush said, was the best response to globalization, climbing further up the ladder of skills to “fill the jobs of the 21st century.”

But a ladder to where? That is, where are educated young Americans likely to find good jobs that will not be shipped off to India or China?

The answer, according to a growing number of universities, corporations and government agencies, is in what is being called services science. The hybrid field seeks to use technology, management, mathematics and engineering expertise to improve the performance of service businesses like transportation, retailing and health care – as well as service functions like marketing, design or customer service that are also crucial in manufacturing industries.

A couple of dozen universities – including the University of California at Berkeley, Arizona State, Stanford, North Carolina State, Rensselaer Polytechnic Institute and Georgia Tech – are experimenting with courses or research programs in the field.

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30 May 2017
Nesta, the UK’s innovation foundation, planning to embark in Turin, Italy
Today the print edition of the Italian newspaper Repubblica published an article (not yet available online) with the title "Nesta, i campioni dell’innovazione puntano su Torino". Below is the English translation (with English-language links added …
22 April 2017
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21 April 2017
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13 April 2017
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8 April 2017
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8 April 2017
Service design at the Singapore Government
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5 April 2017
[Book chapter] Behavioral economics and health
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31 March 2017
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To illuminate current attitudes about the potential impacts of online social interaction over the next decade, Pew Research Center and Elon University’s Imagining the Internet Center conducted a large-scale canvassing of technology experts, scholars, corporate …

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31 March 2017
Experientia guide to Milan Design Week 2017

It’s that time of year again – Milan’s don’t-miss event for the design community is here. If you’re looking to get inspired at Milan Design Week, then check out our top picks for the latest edition, from Experientia’s designers, strategists and partners. Milan might be best known for its busy streets, traditional cafés and world […]

12 January 2017
Experientia’s CITYOPT project awarded prestigious French award for its sustainable development design

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29 October 2016
Upcoming conference on design & sustainable innovation for smart cities

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Great engine, but the fuel seems poor. Discussing insight development in corporate marketing

The September issue of the Harvard Business Review (HBR) contains a lengthy essay, entitled Building an Insights Engine, on how Unilever has created the organizational capabilities to “transform data into insights about consumers’ motivations and to turn those insights into strategy.” The article was written by Frank van den Driest and Keith Weed of a […]

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