30 March 2015

MIT Technology Review special report on persuasive technology

Be the first to share

The MIT Technology Review has just published a special business report on persuasive technology, i.e. how technologies from smartphones to social media are used to influence our tastes, behavior, and even habits. Free registration is required to read all the articles.

Technology and Persuasion
Persuasive technologies surround us, and they’re growing smarter. How do these technologies work? And why?
By Nanette Byrnes
The idea that computers, mobile phones, websites, and other technologies could be designed to influence people’s behavior and even attitudes dates back to the early 1990s, when Stanford researcher B. J. Fogg coined the term “persuasive computing” (later broadened to “persuasive technology”). But today many companies have taken that one step further: using technologies that measure customer behavior to design products that are not just persuasive but specifically aimed at forging new habits.

Persuasive Texting in Mozambique
Inspired by trials that used text messages to change behaviors, a U.K. charity tested whether it could persuade HIV-positive people to attend their appointments.
By Kristin Majcher
In November 2011, the U.K.-based children’s organization ARK began a two-year test of sending text messages to HIV-positive people in urban and rural areas of Mozambique’s Maputo Province to remind them about treatments and appointments.

New Technologies Persuade in Old Ways
Robert Cialdini, an expert in the science of persuasion, talks about its most modern methods.
By George Anders
Cialdini argues that practically every form of persuasion can be traced back to one of six timeless principles: reciprocity, likeability, authority, scarcity, consistency, and social proof. It’s human nature to reach for those levers, and to be influenced by them, he contends.

Pretrial Technology
Lawyers are testing arguments and evidence online.
By Nanette Byrnes
The trial consulting firm DecisionQuest has built its own Web tool with 3.5 million mock jurors. A legal team can use it, for example, to test the impact of different arguments.

Compulsive Behavior Sells
Nir Eyal is showing software designers how to hook users in four easy steps. Welcome to the new era of habit-forming technology.
By Ted Greenwald
For a long time, the methodology for designing habit-forming products was haphazard: build it, put it before the public, and watch it go viral or fade into oblivion. In recent years, though, product teams have become more deliberate. Principles derived from behavioral science play an increasing role in software design, creating a demand for experts who can guide developers in the art—and science—of behavior engineering.

Fake Persuaders
Fake accounts can inflate follower counts, suppress political messages, and run stealthy social marketing.
By Tom Simonite
Fake accounts operated by low-paid humans or automated software have become good business, too. They are used to inflate follower counts, to push spam or malware, and even to skew political discourse. The tactic appears to be pervasive and growing in sophistication.

New Technologies, New Marketing
The Internet and social media have profoundly changed how brands are built, customers wooed, and products marketed.
By Pat Wechsler
Where marketing was once a one-way street of information flowing from the brand to the consumer, it has become a conversation—and as in a conversation, brands now have to actually listen and respond to what the public says.

Voters, Algorithms, and Persuasion
An expert on elections explains that while campaigns have plenty of data on voters, using it to find the voters open to persuasion remains a tough task.
By Kristin Majcher
Data analysis is valuable for mobilizing likely voters with reminders to go to the polls. But it is harder to use the data that campaigns gather to accurately target persuasive messages to people who are undecided or might change their minds, says Eitan Hersh, an assistant professor of political science at Yale and author of the upcoming book Hacking the Electorate: How Campaigns Perceive Voters. In a conversation with MIT Technology Review special projects editor Kristin Majcher, he explains the challenges of accurately predicting which voters will be persuadable—something that can be important in close elections.

Health Persuasion Gets Better
To motivate healthy behavior, device companies and employers embrace social tools and insights from behavioral science.
By George Anders
A 2013 survey by the Centers for Disease Control and Prevention found that barely 20 percent of adult Americans get the recommended amount of exercise each week, which can be as little as three or four hours. If we’re to overcome this inertia, exercise needs to become more psychologically inviting.

Advertisers Seeks Answers from Neuroscience
Neuromarketing promises to measure what people feel when they see ads, but the science is unsettled.
By Antonio Regalado
While consumer neuroscience provides some interesting clues to designing ads, it’s still unclear whether these tools can predict an ad’s ultimate success.

“Everything Is a Recommendation”
The next generation of online recommendation engines is less obvious, but more pervasive.
By Tim Mullaney
New technologies and much bigger arrays of available data are taking recommendation engines to a new place, making them less obvious to the user but more important to website operations.

A Closer Look at Persuasive Technology
Industry guide: resources and upcoming events.
By Kristin Majcher
Bibliography and calendar.

Be the first to share
11 August 2018
[Book] Made by Humans – The AI Condition
Made by Humans - The AI Condition by Ellen Broad Melbourne University Publishing July 2018, 277 pages [eBook link] An Australian data expert challenges the idea of AI being better than humans Who is designing AI? A select, narrow group. How …
11 August 2018
Tech companies use “persuasive design” to get us hooked. Psychologists say it’s unethical.
Behind the screens of the games we play and digital communities we interact with are psychologists and other behavioral science experts, who are hired to create products that we want to use more and more. …
2 August 2018
[Report] Reclaiming the Smart City
Reclaiming the Smart City: Personal Data, Trust and the New Commons Why and how city governments are taking a more responsible approach to the collection and use of personal data By Theo Bass, Emma Sutherland, and Tom …
31 July 2018
Datafication and data fiction: Narrating data and narrating with data
Datafication and data fiction: Narrating data and narrating with data Paul Dourish, Edgar Gómez Cruz Big Data & Society Journal Sage Publications, July 4, 2018 Creative Commons Attribution, Non Commercial 4.0 License https://doi.org/10.1177/2053951718784083 Data do not speak for themselves. …
27 July 2018
The emerging world of healthcare communities
We are witnessing the emergence of a new phenomenon in health care: self-organizing, online communities of patients, caregivers, clinicians, researchers, academics, and industry, all focused on a particular disease. Patient-led sites that offer support and information …
5 July 2018
People are your data
New York based writer Carrie Neill interviews tech ethnographer Tricia Wang on why the digital age means everyone (even non-researchers) should understand ”thick data". Any modern person who calls themselves an ethnographer or a qualitative researcher …
19 June 2018
UX and Service Design for Connected Products
UX and Service Design for Connected Products by Claire Rowland Digital Catapult, 2018, 36 pages (via IoT.uk) There are a huge variety of applications in IoT spanning connected products and hardware enabled services. Consumer products such as home lighting …
13 June 2018
Invito: DesAlps design thinking workshop per la tua startup
Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l'opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 - dalle 9:30 alle …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

27 April 2018
Impact through Design – Event in Turin, Italy

(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
30 November 2017
New European study on e-Government initiatives

The latest eGovernment benchmark report of the European Commission shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments. Performance […]

See all articles