It’s increasingly clear that we live in collaborative times. Many of the most interesting innovations of recent years have at their heart ideas of sharing, bartering, lending, trading, renting, gifting, exchanging or swapping. These are age-old concepts being reinvented through network technologies and a cultural shift driven by the more civic minded millennial generation.
The report, with the subtitle “Platforms for exchange and reciprocity in public services”, was commissioned by NESTA and nef in an attempt to learn the lessons from the past and to provide a framework for understanding the many different approaches to complementary currencies and other platforms for reciprocal exchange.
An associated literature review brings together the existing evidence of impact, outcomes and cost that exist across reciprocal exchange systems. Time banks, complementary currencies and peer-to-peer platforms for collaborative consumption are all examples of these reciprocal exchange systems, and to structure this review we have created a typology of different types of systems to organise the evidence.
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
The latest eGovernment benchmark report of the European Commission shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments. Performance […]
Wide ranging partnership also covers collaboration with design schools and public events on service design “Finding the way forward for independent design means building new business models for service design consultancies in the age of the company buy-out.” Michele Visciola, President, Experientia PRESS RELEASE It seems the business world is finally realising that service and […]
Another EPIC conference come and gone, and no, we’re not using “epic” in the way under-10s use it about cool things on the internet. EPIC is the Ethnographic Praxis in Industry Conference, one of the most important annual events for practitioners of anthropology, ethnography and related disciplines. Ethnography is one of Experientia’s key methodologies, underpinning […]
Service Design Intern: Lausanne, Switzerland and Turin, Italy Experientia, an international experience design consultancy, is looking for service design interns for our Turin, Italy office, to support research, concept development and design. The ideal candidate will be a holistic thinker and designer, with a systems approach to enable complex service offerings, driven by an understanding […]
Senior Service Designer: Lausanne, Switzerland and Turin, Italy (*) We are looking for service designers with outstanding design skills, methodical thinking, and experience in designing complex service ecosystems using a human-centered design methodology. Required 2-5 years’ experience in service design and/or user experience design University and/or advanced degree(s) in Service Design, Interaction Design, User […]
Lead Service Designer: Lausanne, Switzerland and Turin, Italy (*) Experientia is seeking a Senior Service Designer to lead service design projects from the Turin, Italy office (*) or the Lausanne, Switzerland office. The Senior Service Designer will have experience leading a team of behavioral analysts and service modelers in research and service design projects lasting […]