5 June 2009

Public design projects by Participle

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Participle
The site of Participle, a UK social design consultancy, contains some good materials on the design of the next generation of public services.

Only the Lonely: Public Service Reform, the Individual and the State
Article to be published in the forthcoming issue of Soundings.
In 2008, Participle worked with a diverse group of over 200 older people and their families in Westminster and Southwark. We spent time in their homes, going shopping with them, helping with the odd job and introducing them to one another, gaining insight into how individuals and families see themselves, their aspirations, their dreams.
The aim of our work was to ensure a rich third age, one that every citizen, regardless of income level or assets might live: a life less ordinary. Specifically, in Southwark our goal was the design of a new universal service that might be replicated nationally – supporting older people to live in a way of their choosing as they age. In Westminster our work has been more closely focused, we have worked only with those who define themselves as lonely, the majority of whom are over 80 and housebound with the goal of facilitating rich social lives.
This article briefly tells the story of this work, the affordable solutions we have designed and the nascent lessons for how we might re-think a welfare state, its relationship to individuals and most importantly of all to wider social bonds.

Video postcards from a town called Thriving
After an intensive 3 months of discovery and an even more intensive month of idea development Reach out is now entering the prototyping phase. We’ve developed a vision of a ‘youth development service’ based in a fictional town called Thriving. A town where young people and adults take part in loops of doing, sampling and reflective experiences.
(Very nice example of low-fi experience prototyping!)

Employability – the Bev 4.0 Way
It is time for a radical re-think that makes new vertical connections between the British people and a macro vision of our future economy. And new horizontal connections between skills, apprenticeships, learning and work.
Imagine a service that starts from where you are, visualises where you want to be and then supports you to plot a path – bringing modern and personal techniques to bear.

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22 April 2017
Boston’s human-centered research to design middle-income housing
In Boston, the Mayor’s Office of New Urban Mechanics is conducting ethnographic, human-centered research to design middle-income housing that reflects people’s lived experiences, reports the Stanford Social Innovation Review. This includes intensive planning sessions in …
21 April 2017
ONE Design: a portal on Adaptive Path’s work with Capital One Bank
ONE Design is a content portal where Capital One, the eighth-largest bank in the United States, shares (many) inspiring stories of how their Adaptive Path designers "impact lives with humanity, simplicity, ingenuity - and empower …
11 April 2017
[Book] Designing User Interfaces for an Aging Population: Towards Universal Design
Designing User Interfaces for an Aging Population: Towards Universal Design By Jeff Johnson and Kate Finn Morgan Kaufmann Publishers, March 2017 258 pages > First chapter Designing User Interfaces for an Aging Population: Towards Universal Design presents age-friendly design guidelines …
8 April 2017
Jeremy Myerson on how social challenges can catalyse design-led innovation in industry
In this recent talk at the RCA in London, writer and academic Jeremy Myerson explores how social challenges can catalyse design-led innovation in industry. Rather than seeing such issues as ageing populations, growing healthcare needs …
8 April 2017
Service design at the Singapore Government
Jacqueline Poh, CEO of Singapore's GovTech agency, spoke about the importance of a service design approach at the Innovation by Design Conference 2017, held from 7-8 March as part of Singapore Design Week. Whether or not …
31 March 2017
Experientia guide to Milan Design Week 2017
It's that time of year again - Milan's don't-miss event for the design community is here. If you're looking to get inspired at Milan Design Week, then check out our top picks for the latest …
29 March 2017
Dan Hill argues for more identity, not less
Dan Hill (Associate Director, Arup, London) reflects in a long essay on the meaning of identity in the face of Brexit and Trump and what that implies for strategic design, service design and the infrastructure …
21 March 2017
Introducing the upcoming Biennial of Democracy in Turin
Every two years the city of Turin hosts the Biennial of Democracy, an event of conversation and debate, that seems to become more timely and necessary as years go by. The current fifth edition will run …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

31 March 2017
Experientia guide to Milan Design Week 2017

It’s that time of year again – Milan’s don’t-miss event for the design community is here. If you’re looking to get inspired at Milan Design Week, then check out our top picks for the latest edition, from Experientia’s designers, strategists and partners. Milan might be best known for its busy streets, traditional cafés and world […]

12 January 2017
Experientia’s CITYOPT project awarded prestigious French award for its sustainable development design

Following the 2016 Smart Innovation Award at “FIMBACTE Trophées du Cadre de vie”, the CITYOPT project has once again been recognized, this time in the prestigious French design competition: “Observeur du Design 2017”, in the Service Design category. In June 2016, CITYOPT won the first stage of the Observeur du Design. Now the project has […]

1 December 2016
More on upcoming conference on design & sustainable innovation for smart cities

Last month Putting People First announced the upcoming conference on design & sustainable innovation for smart cities in Nice France. Meanwhile we are pleased to announce the full event agenda (see below). This event will feature professionals from leading research institutes and industry gathering to present key initiatives which combine Energy Efficiency and Service Design […]

29 October 2016
Upcoming conference on design & sustainable innovation for smart cities

Invitation to the International Conference on Design & Sustainable Innovation for SmartCities Nice (France) 8 December 2016 On the 8th December 2016, the CITYOPT project will host an international conference on Design and sustainable innovation for SmartCities, at the Centre Universitaire Méditerranéen, France. An open invitation to attend is offered to people and organisations who […]

28 October 2016
Experientia’s President, Michele Visciòla, panel judge for MacArthur Foundation’s “100&Change” competition

The 100&Change is an international competition and a landmark opportunity for thinkers and designers to tackle critical challenges affecting the world. Michele Visciòla will be one of the panel of expert judges who will select which project is worthy of the $100 million grant. 100&Change is the MacArthur Foundation competition – launched this year for […]

5 September 2016
Great engine, but the fuel seems poor. Discussing insight development in corporate marketing

The September issue of the Harvard Business Review (HBR) contains a lengthy essay, entitled Building an Insights Engine, on how Unilever has created the organizational capabilities to “transform data into insights about consumers’ motivations and to turn those insights into strategy.” The article was written by Frank van den Driest and Keith Weed of a […]

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