5 June 2009

Public design projects by Participle

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Participle
The site of Participle, a UK social design consultancy, contains some good materials on the design of the next generation of public services.

Only the Lonely: Public Service Reform, the Individual and the State
Article to be published in the forthcoming issue of Soundings.
In 2008, Participle worked with a diverse group of over 200 older people and their families in Westminster and Southwark. We spent time in their homes, going shopping with them, helping with the odd job and introducing them to one another, gaining insight into how individuals and families see themselves, their aspirations, their dreams.
The aim of our work was to ensure a rich third age, one that every citizen, regardless of income level or assets might live: a life less ordinary. Specifically, in Southwark our goal was the design of a new universal service that might be replicated nationally – supporting older people to live in a way of their choosing as they age. In Westminster our work has been more closely focused, we have worked only with those who define themselves as lonely, the majority of whom are over 80 and housebound with the goal of facilitating rich social lives.
This article briefly tells the story of this work, the affordable solutions we have designed and the nascent lessons for how we might re-think a welfare state, its relationship to individuals and most importantly of all to wider social bonds.

Video postcards from a town called Thriving
After an intensive 3 months of discovery and an even more intensive month of idea development Reach out is now entering the prototyping phase. We’ve developed a vision of a ‘youth development service’ based in a fictional town called Thriving. A town where young people and adults take part in loops of doing, sampling and reflective experiences.
(Very nice example of low-fi experience prototyping!)

Employability – the Bev 4.0 Way
It is time for a radical re-think that makes new vertical connections between the British people and a macro vision of our future economy. And new horizontal connections between skills, apprenticeships, learning and work.
Imagine a service that starts from where you are, visualises where you want to be and then supports you to plot a path – bringing modern and personal techniques to bear.

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18 September 2016
Better decisions by design: applied behavioral science
Can we design a decision aid that gives us health information we need and counters our biases so that we end up more knowledgeable and confident in our preference? This is the challenge that …
18 September 2016
Bruce Sterling and Jasmina Tesanovic on the home of the future
Jasmina Tesanovic (previously) and Bruce Sterling did a residency at The Arthur C. Clarke Center for Human Imagination at UCSD (San Diego, USA), working with the students on design fiction and futurism. The residency …
3 September 2016
[Paper] Design for behaviour change as a driver for sustainable innovation
Design for Behaviour Change as a Driver for Sustainable Innovation: Challenges and Opportunities for Implementation in the Private and Public Sectors Niedderer, K., Ludden, G., Clune, S. J., Lockton, D., Mackrill, J., Morris, A., Cain, R., …
14 August 2016
The psychology of scarcity: what behavioral economics can teach design
Eldar Shafir, professor of psychology and public affairs at Princeton University and coauthor, with Sendhil Mullainathan, of the book Scarcity: The New Science of Having Less and How It Defines Our Lives (Picador, 2013), talks …
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[Book] The Class: Living and Learning in the Digital Age
The Class: Living and Learning in the Digital Age Sonia Livingstone and Julian Sefton-Green New York University Press May 2016, 368 pages > Read online for free Do today’s youth have more opportunities than their parents? As they build their …
31 July 2016
Examining cultural need: discussing design anthropology with Amélie Lamont
Designer Erin Lynch recently interviewed Amélie Lamont, a NYC-based design anthropologist, and the result is quite stimulating, particularly also on the topic gender and racial gaps in the design industry. According to Amélie, "design anthropology focuses …
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Can ‘user experience’ experts become ‘customer experience’ experts?
For those of us who are puzzled about what exactly the difference is between UX and CX, Toby Bottorf, principal at continuum, situates the difference as one of scale: "The difference is one of scale. You’re …
18 July 2016
Ethnographic research to improve the City of New York’s digital services
A team including the Public Policy Lab (a New York City non-profit) worked with New York City's Chief Digital Officer and her staff to use ethnographic research to develop the New York City Digital Playbook …

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