In her work anthropologist Nancy Fried Foster applies anthropological principles to the study of the university’s libraries and their users. By focusing on the work that people are doing inside these spaces, they can identify needs and imagine new solutions to address those needs.
“My background provides me with a lot of field experience and a grounding in anthropological theory, all of which I apply when I look at what happens in libraries or, more generally, in academic work. At the same time, I have read and received on-the-job training in work-practice study and user-centered design, which are more recent applied social science traditions.
In participatory design projects we learn about the work practices of faculty members, grad students, undergrads, and our own colleagues in the library. As we learn, we discover opportunities to provide better technology, services, and spaces. To dig a little deeper, the way we learn is by including a lot of different kinds of experts in the design process—both the traditional experts such as software engineers and the people who are experts on the work that is to be done and how best to do it.
My broader studies—the projects that are not specifically related to building a piece of software, but are more generally about investigating how people do their work—resemble ethnographic studies. The focus is always on the work that people are doing: how they are working, where they are encountering obstacles, what they are trying to achieve. We are looking at people’s work practices in their broader life context and our goal is to understand and support their work.”
We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.
Following the 2016 Smart Innovation Award at “FIMBACTE Trophées du Cadre de vie”, the CITYOPT project has once again been recognized, this time in the prestigious French design competition: “Observeur du Design 2017”, in the Service Design category. In June 2016, CITYOPT won the first stage of the Observeur du Design. Now the project has […]
Last month Putting People First announced the upcoming conference on design & sustainable innovation for smart cities in Nice France. Meanwhile we are pleased to announce the full event agenda (see below). This event will feature professionals from leading research institutes and industry gathering to present key initiatives which combine Energy Efficiency and Service Design […]
Invitation to the International Conference on Design & Sustainable Innovation for SmartCities Nice (France) 8 December 2016 On the 8th December 2016, the CITYOPT project will host an international conference on Design and sustainable innovation for SmartCities, at the Centre Universitaire Méditerranéen, France. An open invitation to attend is offered to people and organisations who […]
The 100&Change is an international competition and a landmark opportunity for thinkers and designers to tackle critical challenges affecting the world. Michele Visciòla will be one of the panel of expert judges who will select which project is worthy of the $100 million grant. 100&Change is the MacArthur Foundation competition – launched this year for […]
The September issue of the Harvard Business Review (HBR) contains a lengthy essay, entitled Building an Insights Engine, on how Unilever has created the organizational capabilities to “transform data into insights about consumers’ motivations and to turn those insights into strategy.” The article was written by Frank van den Driest and Keith Weed of a […]
This week Experientia joins our colleagues and peers in Minneapolis at EPIC 2016, the premier international gathering on ethnography and design in industry. The theme for the conference this year is Pathmaking, emphasizing the power of ethnography to create transformative innovation, growth and strategic success for companies, industries and communities. On the second day of […]