20 April 2009

“User interface is customer service for the computer”

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Windows 7
AP published an interview with Julie Larson-Green, head of Windows Experience and in charge of Windows 7, the next version of Windows for PCs.

“The primary things that help you create a good user experience are empathy, and being able to put yourself in the place of people who are using the products,” she said. “User interface is customer service for the computer.” […]

Many of the [design] principles come back to Larson-Green mantras of “user in control.” The team tried to build an operating system people could use without studying first, one that would let them get right to reading the news or sending e-mail without dragging them down a rabbit hole of settings and configurations.

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