Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
A conversation with senior Wells Fargo execs reveals a bank trying to use the Internet, social media and mobile technology to worm its way deeper and deeper into their customers’ lives. “Brian Pearce, senior VP in charge of Wells Fargo’s…
Even within the technology community, 33% agreed with the below statement: “People will not trust the use of near-field communications devices and there will not be major conversion of money to an all-digital, all-the-time format. By 2020, payments through the…
Within the next decade, smart-device swiping will have gained mainstream acceptance as a method of payment and could largely replace cash and credit cards for most online and in-store purchases by smartphone and tablet owners, according to a new survey…
Olga Morawczysnki, project Manager of Grameen Foundation’s AppLab Money Incubator (a CGAP-sponsored new initiative that develops mobile financial products for the poor) and Jan Chipchase, executive creative director of global insights at frog, argue that large scale adoption of (mobile)…
It’s increasingly clear that we live in collaborative times. Many of the most interesting innovations of recent years have at their heart ideas of sharing, bartering, lending, trading, renting, gifting, exchanging or swapping. These are age-old concepts being reinvented through…
When we talk about customer or user experience in the financial services arena, what do we actually mean? The understanding of banks and banking is not a straightforward concept, and there are different types of banks out there which serve…
Digital cash and online markets have the potential to loosen governments’ grip on the currency that makes the economy go round. In this special report the New Scientist examines how this could change money forever. Editorial – Back to a…
Neil Savage reports in the MIT Technology Review how, by studying customers and rethinking the user interface, designers find ways to make online banking more enjoyable. “To design the experience, [the BankSimple designers] looked for insights from behavioral economics, which…
Harald Felgner alerts us to a presentation by Amir Dotan of LAB49 where he shares his experiences working as a user experience architect in the financial services industry in London. The talk is structured in three parts: 1. The job…
Using your mobile phone to do your banking and to buy goods and services is becoming more common, with the rise of the smartphone. In developing world countries like Kenya, the technology to do this has been around for several…
The Register reports at length on Nokia’s move into Mobile Money. “For a technology company, Mobile Money is remarkably low-tech. Only the tiniest amount of bandwidth is necessary for a financial transaction, and it doesn’t need to be instant –…
The Swedish International Development Corporation Agency (SIDA) has published a report by Johan Hellström (blog) that gives an overview of the current state of mobile phone use and services in East Africa. The report outlines major trends and main obstacles…
Jan Chipchase (frog design and until recently an acclaimed user researcher/anthropologist at Nokia) reflects on the topic of technical and textual illiteracy in the context of mobile banking, and the role of privacy within the mediated use illiterate people often…
Wired UK has published a long article on P2P money-lending in its June issue: The article devotes particular attention to Kiva.org, a San Francisco-based peer-to-peer (P2P) non-profit, which uses the principles of social networking to connect individual or group lenders…
The New York Times reports on how a number of big and small companies — including eBay’s PayPal unit, Intuit, VeriFone and Square — are creating innovative ways for individuals to avoid cash and checks and settle all debts, public…
The title might be a bit cryptic for some readers, but Jan Chipchase is a well-known user researcher/anthropologist at Nokia. He spent a decade exploring the intersection of technology, people and culture for Nokia, and specializes in turning insights into…
Cellphone-based money transfer is transforming the prospects of people who live without bank accounts or ATMs – and they don’t need a smartphone. The New Scientist reports. “It works like this: you pay cash to your local agent – often…
The growing use of branchless banking channels over the coming years is inevitable in most countries. But it’s far less certain whether large numbers of the unbanked poor will use these alternative channels for financial services beyond payments, such as…
The Institute for Money, Technology and Financial Inclusion (IMTFI) at the University of California, Irvine, headed by Bill Maurer, Professor of Anthropology, aims to foster a community of inquiry and practice on new forms of money and financial technology among…
Since cellphones became widely used in Kenya five years ago, they’ve become the bank card du jour. The Christian Science Monitor reports. “[In Kenya] with a mobile phone, one can pay electricity and water bills, pay for goods at the…