Designing customer experience with Kyle Coolbroth [Small Business Branding]
Somehow I attributed the first experience design podcast to the Experience Journal (see post). In fact, the honour goes to Small Business Branding. But they both interviewed the same person, Kyle Coolbroth.
“On today’s show, my guest is Kyle Coolbroth, the man with the coolest name on the planet. He’s the founder of Unlimited Options, a customer experiencer design firm. You can find his blog at theexperiencejournal.com. As you might have guessed, our discussion focused on how to design memorable client/customer experiences and why it’s important for a business to do that. Running time is about 45 minutes.”
[…] [Update: it turns out that Kyle Coolbroth has been featured before in a podcast. So this is not the first experience design podcast] […]