Denmark was the first country in the world to make public services available online and is now going a step further – forcing its citizens online.

Since the beginning of February, for instance, companies dealing with state institutions must submit their invoices electronically. Around 15 million transactions that the state previously handled in paper are now managed electronically – with huge benefits.

Some companies have complained about being forced to do things electronically. And the changes are now affecting the wider public.

Jeppe Stransberg, a critic of what is called “e-government”, says making this kind of thing compulsory is not the right way forward. The government acknowledges the complaints, but insists that compulsion is necessary.

The e-invoicing project was given an award for innovation by the European Union, and many other countries are watching the Danish experience closely.

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