GIS technology and the end-user experience

GIS is a technology, not a business process. As a result, taking GIS into the field by itself creates a number of potential challenges. Applications can be too slow, with learning curves that are too steep for rapid acceptance among end-users.

To ensure a successful transition, utilities will likely need to implement GIS with integrated field design. When considering your options, it is important to focus first on the end-user — not the solution itself.

New tools for field users should be easy to operate — preferably easier than accepted methods. The ideal field design solution incorporates all the information and functions needed to complete the job — such as work orders, specifications, GPS data, design tools, and maps — in an intuitive interface.

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