“I propose that we unpack it into (at least) two separate concepts. One is the basis of the “aha” moment. For now Iâ€™ll call it the use experience. […]
I’ll reserve the term user experience for something else: the tax we pay in order to enjoy the use experience. This tax is not the basis of an â€œahaâ€ moment. Itâ€™s expressed in terms of the devices, cables, batteries, applications, menus, dialog boxes, and â€” last but not least â€” the concepts we must grapple with in order to reliably reproduce the use experience. A great user experience makes all this crap relatively less awkward, confusing, and annoying. A lousy user experience makes it relatively more so. But the point is that itâ€™s all crap! Itâ€™s the tax we pay to enjoy the use experience, and we want to pay as little of it as we can get away with.
How do you engineer a great use experience, as opposed to a great user experience? Part of the answer is deep personalization.”
“User experience is an overloaded term,” says Microsoft ‘Evangelist’ Jon Udell (who is the successor to Robert Scoble).