A year ago, in July 2012, Business Innovation Factory (BIF) began a partnership with Childrenâ€™s Medical Center in Dallas to find â€œnew models of careâ€, and better serve five counties of children and their families in North Texas.
In this community, families struggle to make a living, and suffer from many chronic conditions such as asthma, diabetes, and obesity. To create transformative, sustainable models of care, Childrenâ€™s Medical Center needed to move away from â€œsick careâ€ to a broader focus on â€œwell careâ€.
By focusing on patient experience through the principles of human-centered design, BIF provided insights shared in their foundational research, â€œLaying the Foundationâ€.
You can read more about it here.