Improving patient safety by user-driven design

In his talk “‘Improving patient safety by user-driven design of decision support” at the IIT Institute of Design, Christian Nøhr of Aalborg University described the ethnographic and participatory work conducted with doctors, nurses and patients in Denmark, as part of the PSIP European research project.

Christian Nøhr presents the participatory design games approach for Patient Safety through Intelligent Procedures (PSIP), a 5-country European Union project including Denmark. In this technology R & D project, the Danish team created video-ethnography documentation of interactions between doctors, nurses and patients regarding medication prescriptions and medication taking. Video clips were then used as material in design process in participatory workshops for rapid prototyping to support ‘collective intelligence’ for design of support for the complexity of medical work practices.

Christian Nøhr, M.Sc. Ph.D. Professor of health informatics and technology assessment at Department of Development and Planning, Aalborg University, Denmark. Director of he Virtual Centre for Health Informatics (V-CHI). Christian has worked with health care informatics for more than 25 years. His main research field is technology assessment and evaluation studies, organizational change, design and implementation of information systems in health care. He has been project manager of several national research projects, and participated in a number of European projects. He is currently a member of the E-health Observatory – an ongoing project, which monitors the development and implementation process of E-Health systems in Denmark.

Watch video [69:49]