30 November 2017

New European study on e-Government initiatives

Be the first to share
Media
Business
Services
Social Issues

The latest eGovernment benchmark report of the European Commission shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments.

Performance is measured as an average of scores for four top-level benchmarks, covering important EU policy priorities:

  • User Centricity – indicates the extent to which a service or information concerning the service is provided online.
  • Transparency – indicates the extent to which governments are transparent with regard to a) the process of service delivery; b) their own responsibilities and performance; c) the personal data involved.
  • Cross Border Mobility – indicates the extent to which customers of public services users can use online services in another European country.
  • Key enablers – indicates the extent to which technical pre-conditions for eGovernment service provision are used.

Europe appears to be getting closer to the 100%-landmark with regard to user-centricity. However, it scores less well on the other three benchmarks, especially in terms of exploiting the potential of Key Enablers for public services.

Experientia is proud to collaborate with the Digital Transformation Team of the Italian Government, particularly on the topic of “SPID“, the eID authentication system that provides citizens with secure access to digital public services, applying participatory and service design approaches to increase its uptake by citizens and public services. SPID is mentioned in the European Commission’s eGovernment benchmark report as a good practice (fact sheet on page 158), along with other services that the Digital Transformation Team is working on:

  • PagoPA, a unique node to make payments to public administrations through which citizens can pay taxes, university tuition fees, school meals, fnes, etc. (page 159)
  • ANPR, a single national population registry designed to combine the demographic data of all Italian residents, including those living abroad. (page 160)
  • Developers Italia and Designers Italia, the open community platforms created to support the public administration in developing digital services leveraging on the open communities of developers and designers and on the open source paradigm. (page 161)
  • Three Year Plan for the Digital Transformation of the Public Administration, a strategic document that guides and supports the entire Public Administration in an organic and coherent process of digital transformation. (page 162)

Be the first to share
27 August 2019
The anthropologist of Artificial Intelligence
The algorithms that underlie much of the modern world have grown so complex that we always can’t predict what they’ll do. Iyad Rahwan, who directs the Center for Humans and Machines at the Max Planck …
24 August 2019
End user perceptions of smart home device data practices and risks
"I don't own the data": End User Perceptions of Smart Home Device Data Practices and Risks Madiha Tabassum, University of North Carolina at Charlotte; Tomasz Kosinski, Chalmers University of Technology; Heather Lipford, University of North Carolina …
24 August 2019
Digital service teams in government
Digital service teams in government Ines Mergel, Professor of Public Administration, University of Konstanz, Germany Government Information Quarterly August 2019 National governments are setting up digital service teams (DST) – IT units outside the centralized CIO's office – to …
17 July 2019
The digital lives of refugees [Research report]
There is growing recognition among donors and humanitarian organisations that mobile technology and mobile network operators (MNOs) have an important role to play in the delivery of dignified aid. This includes providing digital tools that …
5 July 2019
Experientia on addressing vaccine hesitancy
Vaccine hesitancy is a top10 global health threat. Dealing with it successfully requires understanding it as a behaviour and generating a holistic view of people’s perspectives & ecosystems. This way we can identify the best …
2 May 2019
MacArthur Foundation’s “100&Change” competition now calling for applications
100&Change is a MacArthur Foundation competition for a $100 million grant to fund a single proposal that will make measurable progress toward solving a significant problem. 100&Change will select a bold proposal that promises real …
5 April 2019
The story of Spotify personas
Spotify's product designer Mady Torres de Souza and senior user researchers Olga Hörding and Sohit Karol explain how they developed their personas tool, how they use it today and why it’s so useful for an …
31 March 2019
Research findings send automated sentiment analysis to the trash bin
The age of social media has opened up exciting opportunities for researchers to investigate people’s emotional states on a massive scale. For example, one study found that tweets contain more positive emotional words in the …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

5 July 2019
Experientia on addressing vaccine hesitancy

Vaccine hesitancy is a top10 global health threat. Dealing with it successfully requires understanding it as a behaviour and generating a holistic view of people’s perspectives & ecosystems. This way we can identify the best opportunities for intervention. Here is Experientia’s position on vaccine hesitancy and our tailor-made support for the vaccine industry.

2 May 2019
MacArthur Foundation’s “100&Change” competition now calling for applications

100&Change is a MacArthur Foundation competition for a $100 million grant to fund a single proposal that will make measurable progress toward solving a significant problem. 100&Change will select a bold proposal that promises real progress toward solving a critical problem of our time. And it will award a $100 million grant to help make […]

19 March 2019
Interested in a career with us?

Then we are interested in hearing from you. We have several positions available for talented UX/UI and service designers who are passionate about creating world-class user experiences. Please see the job descriptions on our website for more information, and send us your CV with a cover letter statement about yourself, your experience, and what UX […]

22 December 2018
Our very best wishes for 2019! / Auguri da Experientia!
4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

See all articles