The latest eGovernment benchmark report of the European Commission shows significant improvement on cross-border availability of digital public services and accessibility of public websites from mobile devices in EU Member states. The study also indicates a need for improvement in transparency of public services delivery and use of supporting technology like eIDs or eDocuments.
Performance is measured as an average of scores for four top-level benchmarks, covering important EU policy priorities:
Europe appears to be getting closer to the 100%-landmark with regard to user-centricity. However, it scores less well on the other three benchmarks, especially in terms of exploiting the potential of Key Enablers for public services.
Experientia is proud to collaborate with the Digital Transformation Team of the Italian Government, particularly on the topic of “SPID“, the eID authentication system that provides citizens with secure access to digital public services, applying participatory and service design approaches to increase its uptake by citizens and public services. SPID is mentioned in the European Commission’s eGovernment benchmark report as a good practice (fact sheet on page 158), along with other services that the Digital Transformation Team is working on:
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