New phone features ‘baffle users’

The complexity of modern mobile phones is leaving users frustrated and angry, research by Mformation (and reported by BBC) suggests.

Some 61% of those interviewed in the UK and US said setting up a new handset is as challenging as moving bank accounts.

The survey found 85% of users reporting they were frustrated by the difficulty of getting a new phone up and working.

Of those questioned, 95% said they would try more new services if the technology was easier to set up.

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