1 May 2016

Report: User Experience and Usability in Complex Systems

Be the first to share

User Experience and Usability in Complex Systems
Final Report 1/2015
FIMECC (Finnish Metals and Engineering Competence Cluster)
November 2015, 225 pages

Five years ago, some of Finland’s metals and engineering industry companies were looking for new ways to tackle challenges and concerns. With the shared vision, that industrial design and end users are key to reinventing a business, to coming up with innovative new products and services, and to enabling radical changes, a group of business people and researchers embarked together on a quest for new knowledge. How could the user experience, or “UX”, be utilized to make Finland’s metals and engineering industry more competitive? What does UX mean in the context of complex systems? What does it mean in the business-to-business context? The overall target of the programme was to radically renew practices of Finnish metals and engineering industry by developing and implementing new design and collaboration methods that produce personalized user and customer experiences.

The final report aims to summarize the most valuable learning achieved during the programme as well as many examples that hopefully will support others in applying newly created knowledge in their business. The material is based on insights furnished by company representatives and academics working at FIMECC UXUS programme. The final report consists of six differently themed sections describing the actions taken and the lessons learned. The report focuses particularly on companies’ perspectives, their learning journeys on UX during the programme.

Related publications

A new FIMECC UXUS booklet series compiled by Finnish academic researchers and experts on the Finnish metal industry’s corporate R&D function aim to provide a glimpse of user experience (UX) for B2B companies, with a special focus on the metals and engineering industry.

Issue 1: UX Why? What? – A Glimpse of UX for B2B industry
The first booklet offers a significant step towards better understanding of the role user experience (UX) plays in business-to-business industry. Positive user experience as a philosophy is a powerful way to re-think product business.

Issue 2: UX How? – A Glimpse of UX for B2B industry
The second booklet discloses the principles with which B2B industry can make a difference with user experience (UX) in strategy, management, and operations.

Issue 3: Industry Expedition to the UX world – A Glimpse of UX for B2B industry
In this booklet companies that participated in FIMECC UXUS program share their experiences and the lessons learned from their UX journey.

Be the first to share
12 October 2018
[Book] Changing Things: The Future of Objects in a Digital World
Changing Things: The Future of Objects in a Digital World by Johan Redström and Heather Wiltse Bloomsbury Publishing September 2018, 192 pages In their new book, "Changing Things: The Future of Objects in a Digital World", assistant professor Heather …
10 October 2018
We need to save (willful) ignorance from AI
Recently the psychologist Ralph Hertwig and legal scholar Christoph Engel have published an extensive taxonomy of motives for deliberate ignorance. They identified two sets of motives, in particular, that have a particular relevance to the …
10 October 2018
Sidewalk Toronto has only one beneficiary, and it is not Toronto
Jim Balsillie, former chairman and co-CEO of Research In Motion, doesn't mince his words in discussing the new Google-affiliated waterfront development Sidewalk Toronto: What happens with Toronto’s waterfront infrastructure will have profound and permanent impacts on …
10 October 2018
How SAP’s SuccessFactors used anthropology to understand its customers
As part of a new approach to user interfaces, Amy Wilson, Head of Product at SAP SuccessFactors, pulled designers together with behavioral scientists with backgrounds in cultural anthropology. The goal was to help the designers …
8 October 2018
Designing for positive impact and human flourishing
A few days ago Experientia attended the Service Design Days in Barcelona. One of the surprise presentations was by Anna Pohlmeyer, who co-directs the Delft Institute for Positive Design. Although the title seemed a bit airy …
8 October 2018
IKEA’s fifth Life at Home report
Last week IKEA launched its fifth Life at Home global research report. Every year, the company sets out to understand more about what makes a better life at home by connecting with thousands of people …
4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit
Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize …
1 October 2018
[Book] Left to Our Own Devices
Left to Our Own Devices: Outsmarting Smart Technology to Reclaim Our Relationships, Health, and Focus By Margaret E. Morris MIT Press, November 2018, 192 pages Unexpected ways that individuals adapt technology to reclaim what matters to them, from …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

3 May 2018
Invito: DesAlps innovation workshop per le PMI del territorio piemontese

Experientia è lieta di invitare le piccole e medie imprese del territorio piemontese al: DesAlps Workshop #1: Il Design Thinking per le PMI Venerdì 18 maggio 2018 – dalle 9.00 alle 17.30 @ Rinascimenti Sociali | via Maria Vittoria 38, Torino Scopri i vantaggi che il Design Thinking può portare al tuo business per prepararvi […]

27 April 2018
Impact through Design – Event in Turin, Italy

(Scroll down for English) Come può il design generare impatto? In continuità con il summit International Days of Deans and Experts: Impact Through Design (Barcellona, aprile 2018) Torino ospita il primo evento dedicato alla prospettiva italiana sull’impatto generato attraverso il design in riferimento ai Sustainable Development Goals definiti dalle Nazioni Unite. Attori dell’ecosistema territoriale ed […]

26 February 2018
Designing Patient Solutions with Meaning: Review of technology and health apps for a better patient experience

Technology is radically changing the world of healthcare and acts at different levels in support of different stakeholders. There are several digital tools on the market (e.g. wearables, virtual reality, robotics, etc.), many of which work in integration with each other, for example, wearables connected to IOT applications. Experientia’s report provide an overview of some […]

22 December 2017
Happy new year 2018!
See all articles