“While far more attention is still paid to the design of products, there is an argument to be made that weâ€™ve entered a service economy. Itâ€™s not only products that are designable experiences; services are creating new challenges for designers and are increasingly demanding attention. As the line between products and services blurs (if it ever was there before), the emergence of service design has risen to demand a need for new ways of working to make for more meaningful servicesâ€”whether those services are tangible, intangible, or a combination. Four designers engage in 10-minute discussions about the service sector and its different design challenges.”
His summary covers the talks by Jennifer Bove, a principal at Kicker Studio, who “talked about how technology has changed how we think about real-world services”, and Sylvia Harris, an information design strategist an New York City’s “public designer”, who discussed her work for the New York Presbyterian Hospital.