“We need to stop focusing on giving away free content and do something differentâ€”something no other institution, civic or commercial, is doing.
This is where user experience and design thinking come into play. We spend a fair amount of time idly discussing what the future will hold. But this is a foolâ€™s errand. It is this passivity that got us squeezed out of the containerless content game in the first place. Our time would be better spent observing the core needs of our communities and thinking of exciting ways to meet them.”
Libraries will have to build a new foundation if they are to recover from these economic hard timesâ€”a foundation of valuable services, of user experience, not just free content, writes Aaron Schmidt in Library Journal.