Users who know too much [CIO Magazine]
“A new IT department is being born. IT managers don’t control it. They may not even be aware of it. But their users are, and figuring out how to work with it will be the key to the IT managers’ future and their companies’ success.”
“The consumer technology universe has evolved to a point where it is, in essence, a fully functioning, alternative IT department. Today, in effect, users can choose their technology provider. Your companyâ€™s employees may turn to you first, but an employee whoâ€™s given a tool by the corporate IT department that doesnâ€™t meets his needs will find one that does on the Internet or at his neighborhood Best Buy.
The emergence of this second IT departmentâ€”call it â€œthe shadow IT departmentâ€â€”is a natural product of the disconnect that has always existed between those who provide IT and those who use it.
And that disconnect is fundamental. Users want IT to be responsive to their individual needs and to make them more productive. CIOs want IT to be reliable, secure, scalable and compliant with an ever increasing number of government regulations. Consequently, when corporate IT designs and provides an IT system, manageability usually comes first, the userâ€™s experience second. But the shadow IT department doesnâ€™t give a hoot about manageability and provides its users with ways to end-run corporate IT when the interests of the two groups do not coincide.”
The article advocates that IT departments do user research into employees’ real needs to come up with solutions that are both innovative and don’t compromise company security.
[…] Cio Magazine dedica la sua attenzione ad un trend sempre piÃ¹ evidente e diffuso: la sostituzione della ristretta cerchia di esperti di IT con gli utenti, la cui collaborazione sembra prospettarsi quale chiave del successo per i manager stessi e per le loro aziende. L’articolo invita le unitÃ It a dialogare e ad indagare le reali necessitÃ dei dipendenti in modo da pervenire ad innovazioni che non compromettano la sicurezza dell’azienda. […]