“Function fatigue” was the No. 1 complaint of mobile phone users, according to the survey of 15,000 consumers in 37 countries. It was conducted in late 2006 and was partially funded by Palm, a maker of mobile devices.
“There are too many product features that consumers don’t use, or don’t know how to use, and it frustrates them,” says Dave Murray, FAME director. His organization is an arm of the Chief Marketing Officer Council, which represents more than 3,000 marketing officials worldwide.