17 October 2012

UX articles and dissertations from Denmark

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Mind Design, the Design Research Webzine of the Danish Centre for Design Research, contains a wealth of information, all available in English.

Here are some highlights:

Article
Companies: Design Research Works in Practice
Design researchers are developing new, applicable knowledge together with organisations in the private and public sector. That was the clear conclusion at the mini-conference on the impact of design research that the Danish Centre for Design Research held at The Black Diamond in Copenhagen on 17 September 2012. Here, Rambøll, Bang & Olufsen and other companies shared case stories about how collaboration with researchers is creating value for their organisations.

Article
Using Experience Design to Reach a Broader Audience for Classical Music
How can we use new, digital technologies to make classical music more appealing and accessible – especially for a younger audience? A group of symphony orchestras and educational institutions in Denmark and Sweden have set out to address that question in a large-scale research collaboration that has received funding from the EU’s interregional development fund.

Dissertation
Inviting the Materials Into Co-Design Processes
Materials are important actors in co-design processes. Therefore they should be invited in and assigned roles when co-designers organise projects, workshops or events, for example in the field of service design. That is one of the key conclusions in a PhD dissertation on the role of materials in co-design which Mette Agger Eriksen defended at Malmö University on 13 June 2012.
> Download dissertation (pdf)

Dissertation
Realising the Full Potential of Drawing
Drawing is a language in its own right that holds a large potential for idea development, says Anette Højlund, who defended her PhD dissertation on drawing and creation on 13 April 2012. In the dissertation she examines what she calls the dialogue between the drawing and the person drawing. In this conversation with Mind Design she concludes that the potential of drawing could be utilised far better, for example in visualising issues that reach across disciplinary boundaries.
> Download dissertation summary (pdf)

Dissertation
Hierarchies and Humour in the Design Process
Humour plays an important role in the design process, argues Mette Volf, who recently defended her PhD dissertation Når nogen ler, er der noget på spil (When someone laughs there is something at stake). In her dissertation she explores the design process as social construct. Humour is used, for example, to turn the formal hierarchies on their head.

Dissertation
PhD Dissertation Challenges Traditional Interaction Design
Interaction design can easily incorporate both a body element and an empathy element. This was demonstrated by Maiken Hillerup Fogtmann, who as part of her PhD project developed interactive exercise equipment for team handball players and computer-based play equipment for children. She defended her dissertation, Designing with the Body in Mind, on 23 January 2012 at the Aarhus School of Architecture.
> Download dissertation summary (pdf)

Article
Making Active and Innovative Use of Your Customer Base
Companies are keen to get in touch with their customers and users in order to gain new ideas for products and business potentials. A project headed by the Danish Technological Institute focuses on user types that are potentially valuable for business. The conclusion is that the key lies in getting involved, identifying the company’s needs and involving the right users at the right time in the strategic processes.

Article
Design as Innovation Facilitator
Design-driven innovation in companies can result in both actual product development and the development of processes and business strategies. That was one of the points made at the workshop Design Driven Innovation – Organizing for Growth held at the Kolding School of Design in December 2011. Furthermore, the role of the position of design in relation to the individual company or organisation was emphasised.

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22 November 2017
Human-centred design in global health: A scoping review of applications and contexts
Human-centred design in global health: A scoping review of applications and contexts By Alessandra N. Bazzano (1), Jane Martin (2), Elaine Hicks (3), Maille Faughnan (1), and Laura Murphy (1) PLoS ONE12(11): e0186744. Published: November 1, 2017 Health …
22 November 2017
[Book] Making Cities Smarter
Making Cities Smarter - Designing Interactive Urban Applications by Martin Tomitsch Jovis Publishers March 2018, 208 pages Abstract More than half of the world's population is now living in cities, and this number is predicted to rise. This means that …
12 November 2017
Six hacks for service designers working in an agile environment
Ideally service designers deliver our best value when we stay outside the “Scrum” (literally and figuratively), fulfilling our strategic role and avoiding the hectic pace and too-narrow focus of two-week sprints. Our work, …
8 November 2017
From human-centered design to humanity-centered design
The design industry’s reigning paradigm is in crisis. It’s time to evolve from human-centered design to humanity-centered design, write Artefact’s Rob Girling and Emilia Palaveeva. If followed blindly and left unchecked, this cult of designing …
8 November 2017
‘Thick data’ sees the market future when big data can’t
“Customers are really the most unpredictable, the most unknown, and the most difficult-to-quantify thing for any business,” said Tricia Wang, ethnographer and co-founder of Sudden Compass, in an interview during the IBM Data Science for …
8 November 2017
Service design at BBVA bank
BBVA (an international financial institution with a presence in 35 countries, providing services to 70 million customers) was one of the sponsors of the Service Design Global Conference in Madrid last week. Derek White, BBVA’s …
31 October 2017
Waymo focuses on user experience
Waymo —formerly the Google self-driving car project— is investing a lot of time and effort on building out the user experience of its self-driving vehicles, which includes both the external and internal user-facing features of …
27 October 2017
Self-driving cars and humans must learn a common language
For all the intricate technology required for autonomous cars — the sensors to replicate eyes and ears, the computers and algorithms to serve as the car’s brains, the high-definition 3-D maps to guide them — …

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20 November 2017
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Epic storytelling with video

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23 October 2017
Experientia is hiring! Service design intern

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23 October 2017
Experientia is hiring! Senior Service Designer

Senior Service Designer: Lausanne, Switzerland and Turin, Italy (*) We are looking for service designers with outstanding design skills, methodical thinking, and experience in designing complex service ecosystems using a human-centered design methodology.   Required 2-5 years’ experience in service design and/or user experience design University and/or advanced degree(s) in Service Design, Interaction Design, User […]

23 October 2017
Experientia is hiring! Lead Service Designer

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18 October 2017
Innovate through service design – The Innovation Center of Intesa Sanpaolo and Experientia for “Torino Design of the City”

by Erin O’Loughlin – Photos: Naz Kazazoglu In Turin, you only need to tell your taxi driver “Take me to the skyscraper” to end up at the impressive Innovation Center of the Intesa Sanpaolo bank, rising in the heart of Turin, with a fine view of the Turin hills and the Italian alps. Here on […]

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