Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Newsweek reports on how mobile banking in India saves the government and banks money and reduces fraud that plagues the public-distribution system. Mobile phones are making life better for people in remote, underserved areas of India. They no longer have…
The R&D labs of France Telecom and its commercial Orange brand cover a wide range of technological research but at first glance they also seem to be extensively involved in user research and experience design: The UK research centre has…
The User Innovation Research Initiative is a research program which aims to deepen our understanding of the phenomenon of user innovation and is hosted by the Institute for Entrepreneurship and Innovation at the Vienna University of Economics & Business Administration.…
Nicolas Nova has been going through the EPIC 2007 proceedings (the ethnographic praxis in industry conference), and ran across this interesting paper entitled “Ethnography as Design Provocation†by Jacob Buur and Larisa Sitorus. The paper starts off by explaining how…
The EPIC 2007 conference on ethnographic praxis in industry has a blog, and it’s not what you think. The format is that of a newspaper or magazine advice column where readers can ask questions to a specialist. Each week the…
Business Week profiles Anne Kirah, former design anthropologist at Microsoft, and now Dean of the new Danish school called 180°academy, where she is “shaking managers out of their traditional ways of doing things and forcing them, perhaps for the first…
The current issue of the magazine of Philips Design contains a long article about the company’s design research approach: “Scientists send probes into deep space in an attempt to get a better understanding of the unknown. Philips Design does something…
The TED conference has published its video of the talk by Nokia’s “user anthropologist” Jan Chipchase in March this year: Nokia principal researcher Jan Chipchase’s investigation into the ways we interact with technology has led him from the villages of…
Nokia’s latest study, ‘A Glimpse of the Next Episode’, predicts that within five years a quarter of all entertainment will be created, edited and shared within peer groups rather than coming out of traditional media groups. Trend-setting consumers from 17…
According to Niti Bhan, Nathan Eagle‘s post on the limitations of the current perception of the mobile internet experience for the developing world are “spot on and the most insightful I have come across to date”. Here is a quote…
2007 Summer at Kitchen Budapest (Paperback) by Bircsák Eszter, Somlai-Fischer Szabolcs (ed.) Kitchen Budapest (KiBu), opening in June 2007, (see also here) is a brand new media lab for young researchers who are not only interested in the convergence of…
Dott 07 was a year of community design projects in North East England that explored what life in a sustainable region could be like – and how design can help us get there. It is called a manual (rather than…
Tom Davenport (Babson College) has written a Harvard Business column entitled “The Rise of Corporate Anthropology” where he lauds the contribution of anthropology because of its emphasis on observation: “What’s so good about systematic observation? It’s the key to knowing…
The Urban Atmospheres project (video) is exploring how people who live in cities might want to use technology, how it could help them develop a sense of community or belonging, or play into their emotional experiences of urban living. “By…
From Intel’s Essential Computing website: Intel Research’s over-arching vision for the future is evolving from one of proactive computing to one of Essential Computing. Over the years, we’ve been part of a steady evolution moving computing from the machine room…
“Despite the rapid development of the internet, the overall goal of designing an intuitive, easy to use website has not changed,” says Mona Patel, executive director of Human Factors International. “The challenge that exists is how to gauge customers’ emotional…
Many mobile service providers are failing to capitalise on potentially lucrative corporate contracts because they don’t focus enough on client’s business needs, according to Gartner. Service providers that don’t update their sales strategies to provide tailored solutions to businesses risk…
The UK Design Council sponsored conference InterSections 07 brought together 34 leading thinkers in design to consider how design is evolving and how this is affecting its relationships with other fields. The conference, held in NewcastleGateshead in October 2007, asked…
Jakob Nielsen has published the executive summary of his study of 56 intranets. The study documents intranet IA processes and the resulting designs, both in terms of the visible user interfaces and the underlying structures. The report contains detailed profiles…
Apple has been progressively changing its retail store format over the past year, eliminating cash registers while introducing several new services and increased staffing, to create a more personalized and friendly environment for customers, reports MacNN in an article entitled…