Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Charlie Schick, editor-in-chief for Nokia Conversations, has posted a story about co-creation at Nokia: “One trend that is growing rapidly here in Nokia is ‘co-creation’, working with users to create and improve products. While on one side it seems cheap…
Neil Clavin has written the latest contribution in the ongoing series of emerging markets articles that are on a weekly basis being published Vodafone Receiver’s magazine. In his paper for receiver Clavin argues that for better design, we must first…
Today I attended the Frontiers of Interaction IV conference in Turin, Italy, which — with some kind input from Bruce Sterling — has now reached quite an international level. Speakers today were Jeffrey Schnapp (Stanford Humanities Lab – via video),…
Some interesting data illustrate the emergence of new consumption patterns in telecoms services in Europe: An EU-wide survey of 27,000 households has revealed the emergence of new consumption patterns in telecoms services in Europe. Technological progress and competition have brought…
Rachel Hinman, mobile design strategist at Adaptive Path, has conducted an interview with Raphael Grignani of Nokia Design about “Homegrown”, a long term research project looking at how Nokia can help people make more sustainable choices (see also here). A…
The great people at the splendid French blog InternetActu have conducted an interview with the Japanese sociologist, Mito Akiyoshi. Since InternetActu is published in French, and I have been pushing them time and again to make the rich contents of…
The New Scientist has published an interview with Nokia user researcher Jan Chipchase: “Most of us take mobile phones for granted. Not so for Jan Chipchase, a design researcher for Nokia, who travels the globe exploring how people use their…
The fact that young people are more adapt at using the latest technologies has less to do with expertise, experience or access, but more with their “non-dramatic” relation with these technologies, as evidenced by the way they deal with small…
Wired Magazine reports on how Japanese handsets have become prime examples of feature creep gone mad. In many cases, they say, phones in Japan are far too complex for users to master. Yet, they wonder whether the iPhone stands any…
A new report, Perceived economic benefits of telecom access at the Bottom of the Pyramid in emerging Asia, takes a new look at the effect of mobile phones on the lives of people at the so-called ‘bottom of the pyramid.’…
Vodafone receiver magazine’s new issue is about “Emerging Markets“. But it’s a shortened issue: Vodafone thought that launching a whole new issue, with all articles of all authors at once, might be too much to swallow. Therefore they decided to…
Nokia press release: LAUSANNE, Switzerland – Today marks the launch of the new long-term research partnership between Nokia Research Center and the Swiss Federal Institutes of Technology, with the Pervasive Communications Laboratory doors officially opening in Lausanne. The focus of…
A Design Council case study illustrates how a people-centred redesign of the T-Mobile phone bill has resulted in customers being substantially less likely to phone customer services for help understanding their bill. Although the user research was limited, it was…
The Spanish innovation network Infonomia features a video section (called Infonomia TV) with a series of English language video interviews that the readers of this blog might find interesting: Nicolas Nova: The future of urban computing [5:25] Nicolas Nova is…
Business Week reports on how Americans flock to different sites when they use their mobile phones to go online, than when they surf from their computers. “Welcome to the weekend Web, where people are spending a bigger slice of time…
Handbook of Mobile Communication Studies Edited by James E. Katz Afterword by Manuel Castells MIT Press, 2008 Hardcover, 486 pages Abstract Mobile communication has become mainstream and even omnipresent. It is arguably the most successful and certainly the most rapidly…
Nokia has over 300 designers worldwide, and ships over 1.2 million products everyday. So Allan Chochinov of Core77 was anxious to attend Nokia’s recent London design event, offering a curtainpeek at their design process, ethnographic wanderings, sustainability initiatives, and plans…
Reuters report on mobile coupons and gifts in South Korea: oung, tech-savvy South Koreans are making coupon clipping a thing of the past and turning to their mobile phones instead. Some of the fastest-growing mobile phone services in the country…
The (UK) Times reports on how you don’t need a computer anymore to browse people’s profiles. “After the explosion in internet-based social networking (MySpace, Facebook) doing the same thing in real life instead of in front of a computer became…
A series of web pages on the France Telecom/Orange site give an insight in how the company moves from the many ideas that come out of R&D, to a product or service that is ready for the market. In 2005-2006,…