“When we started developing the Intel Reader we talked with end users who allowed us to gain insight into their needs, and who gave us the opportunity to hear how they use current technology in their everyday lives. To obtain a deeper understanding for end-user needs, we began with usage research. As part of this phase, we interviewed targeted users, followed them through a day in their lives, and observed their daily challenges at home and at work, and asked for their insights on the challenges of daily living. Over the course of this project, we have interviewed and tested the product at various stages with over 200 individuals.”
In a long article, the people in charge of the Intel Reader discuss the entire user-centred process of designing a new device for the blind or visually impaired which is aimed at making printed matter accessible to millions of people who find reading difficult or impossible, either because of vision problems or learning disabilities such as dyslexia [see also this Business Week article].