2 July 2015

Getting citizens involved in protecting fragile energy environments

Be the first to share
Social Issues

A new project funded under the FP7 European Commission framework is getting citizens involved in testing new tools for reducing energy consumption during peak loads, in the hope that its pilot program will set the new state of the art for protecting locations with fragile electricity supplies.

One of France’s most fragile regions
The Provence-Alpes-Côte d’Azur region in France is perhaps best known for its vineyards, lavender groves and sparkling coastal cities like Nice. But it is also one of France’s most fragile regions for electricity supply. Particularly in winter, when electrical heating sees electricity use rise, the locals experience frequent supervised blackouts, as the local energy provider, EDF, tries to counter the most critical peak loads.
That is why Nice Côte d’Azur has been selected as a pilot city for the CITYOPT project, an initiative that is aiming to create new methods and tools to deal with energy consumption, and to involve local citizens in designing and testing them.

A glimpse of the Provence-Alpes-Côte d’Azur region in France (picture “Vue Generale” courtesy of A. Issock).

A glimpse of the Provence-Alpes-Côte d’Azur region in France (picture “Vue Generale” courtesy of A. Issock).

Optimising energy systems in smart cities
CITYOPT has been funded by the European Commission under its FP7 program, which aims to support European research across a wide range of focus areas. The CITYOPT project is exploring smart cities, and aims to optimise energy use in delicate urban environments. In just the year since the project began, the CITYOPT consortium has been able to set up a comprehensive pilot phase, shortly due to commence in Nice Côte d’Azur.

  The CITYOPT project logo, designed by Experientia.

The CITYOPT project logo, designed by Experientia.

Inviting locals to be part of the design process
User research activities were a crucial part of creating the pilot program, led by consortium member Experientia. The company’s user experience methodologies have seen local citizens from the area participating in interviews, workshops and design activities. These have defined what people really need to help them control their energy use, and to create a mobile app that the pilot participants will be able to use to do just that.

The entire project has applied a user experience (UX) methodology, to make sure that the tools and methods that the project proposes for energy management resonate with the people who will have to use them. It’s not just Nice Côte d’Azur: other pilots are planned for Helsinki, Finland and Vienna, Austria, where similar UX methods are also being applied. Right now, the Nice pilot will look at the residential level, and explore how people’s everyday behaviours can be nudged to better support the energy use of the entire region.

The board game to facilitate the discussion on energy topics used during the participatory workshop with dwellers in Carros, France.

Changing individual behaviours to help the entire region
The Nice Côte d’Azur local population will play a crucial role in reducing domestic electricity consumption during peak loads. To help people change the way they consume electricity, the pilot will provide selected locals with the CITYOPT mobile app (aka the CITYOPT Operational tool). The app informs people about upcoming network peak loads, and then uses playful persuasion to get them to commit to lowering their energy consumption at a specific time.

How the app was created – a participatory process
In autumn 2014, the Experientia design team focused on the visual design of the mobile application. In workshops for design idea creation, designers and local stakeholders came together to brainstorm innovative ideas that could potentially be included in the app.

The idea generation workshop held in Turin, Italy.

The idea generation workshop held in Turin, Italy.

A second participatory workshop, again involving local stakeholders, compared these ideas back to the expectations and needs of local people, which had been uncovered in the original interviews and workshops with people from the region. The feasibility of the different ideas was discussed, and the final features for the CITYOPT app were selected.

The idea generation workshop held in Turin, Italy.

Definition of a customer journey during the stakeholder participatory workshop held in Turin, Italy

Designing, sketching and coding
It’s a long road from ideas to app. First Experientia’s design team, with the support of the local project partners, worked on three wireframes of the app, which defined the information architecture and interaction model for how the app would work. Later on, colors and styles were added, taking it from outline to a fully-fledged design.

The wireframes defining the information architecture of the CITYOPT app's "peak alert" and “Community” screens.

The wireframes defining the information architecture of the CITYOPT app’s “peak alert” and “Community” screens.

Currently Experientia is in the process of developing the front-end, web-based code, while the consortium partners, CSTB and EDF, are implementing the back-end, repositories, hardware interfaces and statistical algorithms. Nice Côte d’Azur Métropole is responsible for localising the application in French and is recruiting local dwellers to participate in the pilot test.

Graphic design of the achievements screen implemented and running on the target tablet.

Kick-starting the pilot
Summer 2015 will see this exciting project enter the pilot phase. 200 households in Nice Côte d’Azur will be provided with the CITYOPT app, as the first wave of a testing and demonstration phase that will last 17 months.

During the demonstration, test leader Experientia will explore how people are using the app, whether they take part in the demand-response scenarios, and what conditions and driving factors are most likely to convince people to participate. The test research will be supported by quantitative and qualitative activities like online surveys, contextual interviews and contextual observations. The actual consumption data will also be measured through pre-installed smart-meters, and will be used to evaluate the effectiveness of the CITYOPT system.

The CITYOPT app tutorial running on the target tablet.

The CITYOPT app tutorial running on the target tablet.

From Nice to the world
Following the pilot, the CITYOPT project should soon be providing us with real data on effective ways to convince people to reduce their energy use at a level that can help to improve the consumption of an entire region. From there, it’s a matter of scaling up the project to the entire region, and beyond, and providing a body of information that can be used by any region looking for effective ways to reduce energy use. Meanwhile, the other CITYOPT pilot programs will show that Nice is not a solitary example, and that the user experience methodology can offer real impact on people’s behaviours, and on behavioural change for more sustainable lifestyles.

Be the first to share
14 November 2019
NYTimes Magazine special issue on the future of the internet
Online Cesspool Got You Down? You Can Clean It Up, For a Price By Kevin Roose A new “luxury internet” is poised to make the online experience even more unequal than it already is. It’s not surprising that …
5 November 2019
[Report] Shaping Choices in the Digital World
Shaping Choices in the Digital World From dark patterns to data protection: the influence of ux/ui design on user empowerment Jean Lessi (Publication Director); Gwendal Le Grand (Editor); Régis Chatellier, Geoffrey Delcroix, Estelle Hary, Camille Girard …
10 October 2019
Smart City Index that takes citizen engagement into account
A team of researchers from IMD in Switzerland and SUTD in Singapore put together the Smart City Index. For the first time, researchers attempted to assess people’s perceptions of technology – as opposed to the …
28 September 2019
Money’s new abstractions: Apple Pay and the economy of experience
Money’s new abstractions: Apple Pay and the economy of experience by Nathaniel Tkacz Distinktion: Journal of Social Theory, 26 Sep 2019 DOI: 10.1080/1600910X.2019.1653348 This article draws on insights from digital media theory and design methodology to contribute to sociological …
24 September 2019
Better care in the age of automation
Doteveryone, a UK charity focused on how technology is changing society, has published a report "Better care in the age of automation" that sets out how technology can support a sustainable, effective and fair social …
24 August 2019
[Book] The Costs of Connection
The Costs of Connection: How Data Is Colonizing Human Life and Appropriating It for Capitalism by Nick Couldry and Ulises A. Mejias Stanford University Press August 2019, 352 pages Just about any social need is now met with an …
24 August 2019
End user perceptions of smart home device data practices and risks
"I don't own the data": End User Perceptions of Smart Home Device Data Practices and Risks Madiha Tabassum, University of North Carolina at Charlotte; Tomasz Kosinski, Chalmers University of Technology; Heather Lipford, University of North Carolina …
17 July 2019
The digital lives of refugees [Research report]
There is growing recognition among donors and humanitarian organisations that mobile technology and mobile network operators (MNOs) have an important role to play in the delivery of dignified aid. This includes providing digital tools that …

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

5 July 2019
Experientia on addressing vaccine hesitancy

Vaccine hesitancy is a top10 global health threat. Dealing with it successfully requires understanding it as a behaviour and generating a holistic view of people’s perspectives & ecosystems. This way we can identify the best opportunities for intervention. Here is Experientia’s position on vaccine hesitancy and our tailor-made support for the vaccine industry.

2 May 2019
MacArthur Foundation’s “100&Change” competition now calling for applications

100&Change is a MacArthur Foundation competition for a $100 million grant to fund a single proposal that will make measurable progress toward solving a significant problem. 100&Change will select a bold proposal that promises real progress toward solving a critical problem of our time. And it will award a $100 million grant to help make […]

19 March 2019
Interested in a career with us?

Then we are interested in hearing from you. We have several positions available for talented UX/UI and service designers who are passionate about creating world-class user experiences. Please see the job descriptions on our website for more information, and send us your CV with a cover letter statement about yourself, your experience, and what UX […]

22 December 2018
Our very best wishes for 2019! / Auguri da Experientia!
4 October 2018
Bringing​ ​patients into focus at the Roche Innovation Summit

Experientia is proud to have been a key participant at the Roche Innovation Summit, held at Roche headquarters in Basel Switzerland on 19 June 2018. Themed “​Transforming the Healthcare Experience Together​”, the summit aimed to galvanize the Roche community around the future transformation of healthcare and diagnostics. With 800 attendees from Roche and Genentech global […]

13 June 2018
Invito: DesAlps design thinking workshop per la tua startup

Hai una startup? Hai mai pensato ai benefici che potrebbe trarre dal Design Thinking? Questa è l’opportunità per scoprirlo! DesAlps Workshop #2: Il Design Thinking per la tua startup! Giovedì 28 giugno 2018 – dalle 9:30 alle 17:00 @ I3P | Corso Castelfidardo 30/a, Torino —– Nell’ambito del progetto europeo DesAlps, un team di esperti […]

See all articles