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“Only 5 percent of consumer electronics products returned to retailers are malfunctioning — yet many people who return working products think they are broken, a new study indicates.
The report by technology consulting and outsourcing firm Accenture pegs the costs of consumer electronics returns in 2007 at $13.8 billion in the United States alone, with return rates ranging from 11 percent to 20 percent, depending on the type of product.”
Perhaps the definition of the word “properly” might just be a bit too narrow.