Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
This podcast focuses on customer experience design and the impact it has on business. A first for experience design? [Update: it turns out that Kyle Coolbroth has been featured before in a podcast. So this is not the first experience…
It’s become popular to disparage focus groups. What people often hear is that research is bad, or people who rely on it are lacking in leadership ability. Most of the people making these disparaging comments about marketing research are also…
Sun leads way in telework — working not just from home but anywhere. Sun is on the leading edge when it comes to “telework” — a coinage that nowadays replaces the term “telecommuting” because it encompasses not just working from…
Information overload infects the enterprise as much as the individual, but companies are more likely to pay for a cure. Read full story
As most of us know by now, customer personas and scenarios are vehicles for helping an organisation continuously keep their customers in their line of sight. This report discusses how the Arc Worldwide’s Experience Planning group (a division of the…
The BBC News website reporters attending the TEDGlobal (Technology, Entertainment and Design) conference in Oxford sum up their impressions as the gathering ends. Read full story
Internationally renowned designer, sustainability architect and author of Cradle to Cradle, William McDonough, argued at the TEDGlobal (Technology, Entertainment and Design) conference in Oxford, UK, that we can only think of our future cities if we think about what our…
China’s biggest IT brand wants to go global. So it bought the PC division – and the world-class management – of an American icon. Who says being “oceans apart” is a bad thing? Read full story
A few years ago, a wireless “digital pen” developed by the Swedish start-up Anoto Group was poised for a splash. Leveraging scanning technology and assisted by “smart” paper, the trumped-up ball-point pen technology was designed to capture handwriting and convert…
CNN asked leading thinkers for their thoughts and ideas about the challenges facing the world. Norman Forster: Building a sustainable future Two trends will affect global practice over the next two decades: the need to pursue sustainable patterns of development;…
WOMMA is the official trade association for the word of mouth marketing industry. WOMMA’s mission is to promote and improve word of mouth marketing by protecting consumers and the industry with strong ethical guidelines, promoting WOM as an effective marketing…
One night in Barcelona last year, a young Dutchman named Antoine Hazelaar received a strange proposition from the owner of a local nightspot, the Baja Beach Club. The club had just started a new programme called “VipChipâ€, he was told,…
Boao has been, for the past four years, the site of the Forum for Asia, China’s attempt to create a Davos-style World Economic Forum for Asia. Its air-conditioned, artificial reality is designed to show that China has made it: that…
A new research centre has been established at Oxford University in the UK with the aim of tackling the greatest problems facing the world today. The James Martin 21st Century School aims to achieve this goal in an ‘innovative and…
Jyri Engeström posted a long and interesting blog entry about cities, technology and creativity. “[…] During the course of the last decade, computers have become the most important platform for remixing culture. It is likely that computer-based creativity will flourish…
Retailing, the High-Tech Way From in-store cameras to data-mining loyalty-card use and beyond, retailers are depending more and more on technology to boost sales E-Tailing: It’s All About Service Turning surfers into shoppers requires new levels of help online. The…
Cheap computing, infinite bandwidth, and open standards are powering an epic technological transformation that will churn up huge new opportunities — and perils for those who can’t adapt. Read full story
Philips makes experience design the heart of all its design efforts: “Experience Design is about creating and specifying the quality of a person’s experience throughout the entire period of engagement with a value proposition such as a product. Experience Design…
New value by One Design is Philips Design’s quarterly magazine. It aims to illustrate how design can create value for all types of business, focusing on the creation of innovative design that leads to meaningful experiences. Some recent articles: –…
Within Nokia’s new well-designed website is a subsite called culture of mobility. It contains a hip presentation of reports, trends and insights on mobile culture. Nowadays mobility represents more than movement: it encompasses all lifestyles, all industries, all forms of…