Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
DIY checkout or self-scanning has long been called the next big thing in supermarkets, but perhaps because of the hellish line situation, Inferno-familiar Italians were quick to adopt them. Unicoop Firenze was the first Italian retailer to introduce self-scanning in…
Live from Internet User Experience 2006, Tim Keirnan and Tom Brinck interview friend and fellow usability professional Keith Instone about his work with User Experience Network. “UXnet was formed to help make connections between the people and organisations that represent…
NextD, the journal for “ReRethinking Design”, just published a very long interview with Peter Merholz, founding partner of Adaptive Path and the mind behind Peterme.com. The interview by GK VanPatter, founding partner of NextD, Humantific and UnderstandingLab, covers such issues…
They are unlikely revolutionaries. Bearing walkers and canes, a veritable Merck Manual of ailments among them, the 12 old friends — average age 80 — looked as though they should have been sitting down to a game of Scrabble, not…
At his keynote speech at the Italian IA Summit, Peter Boersma, senior experience designer for info.nl, argued that information architects are all user experience practitioners who practice IA from time to time. “Unless you have never done anything else than…
Sorting, Classifying, and Labeling Experiences … in order to understand all factors contributing to how a product (or service) is perceived While plenty of practitioners invoke the word ‘experiences’, how often are we talking about the same thing? From ‘user…
Publicis Groupe has set up a new digital venture – a standalone consultancy to help clients, and their budgets, leave behind traditional advertising and move toward digital, interactive and mobile media. Publicis Groupe, the international advertising and media conglomerate, has…
The resume of Larry Tesler (Wikipedia article – personal site) reads like the history of interaction design. He worked at Xerox PARC and Apple, created and managed the usability group at Amazon, and is now vice president of user experience…
AIGA, the professional association for design, has just relaunched its Gain journal, dedicated to stimulating thinking at the intersection of design and business. The launch issue contains a huge amount of material (no less than 30 articles) organised in such…
Design Continuum CEO Gianfranco Zaccai imagines an airline that strives to provide an overwhelmingly positive customer experience I recently visited Boston’s new Ikea store with my two young children. A few days later, I flew to Italy on my usual…
Mark Van Doorn of Philips Research published a short paper on the website of the European Centre for the Experience Economy, that provides a cognitive science angle on the experience economy. "Many views on the experience economy start with…
The UK Design Council published its first RED report: ‘Open Health’, following up on the paper “Health: Co-creating Services” (which was discussed here). Chronic disease and conditions related to an unhealthy lifestyle have reached epidemic proportions and are rising still.…
A new design discipline is emerging from groups across the world. It applies traditional design skills in a new way to social and economic issues. It uses the design process as a means for a wide range of disciplines and…
The Catharina Hospital in Eindhoven, the Netherlands and Philips today opened the world’s first Ambient Experience Catheterisation Lab (CathLab). The ambient experience design concept aims to improve the workflow of physicians considerably and reduce anxiety of heart patients undergoing catheterisation.…
The former coalmine area of Zollverein has become a symbol of structural change in the Ruhrgebiet of Germany. The large scale interventions taking place there are an example of how creative industries can become the engine of economic transformation. After…
Gapminder is a nonprofit, supported by the UNDP, dedicated to better communicating and disseminating global-development statistics — as a means to “mind the gap” between the world’s rich and poor, sick and healthy. Gapminder wants to be more than just…
Why is Intel, the giant chip maker, in the process of hiring more than 100 anthropologists and other social scientists to work side by side with its engineers? While the success of this strategy will become clearer over the next…
When six-year-old Tilly Griffiths from Staffordshire wanted to join her elder sister’s ballet class, her parents turned for help to a little known charity that designs and manufactures one-off pieces of equipment for disabled people. Based in an old chapel…
Bob Jacobson is starting a new trend on his blog Total Experience. Rather than looking at precise commercial or institutional issues, he analyses broad social phenomena from the point of view of experience design, and hints at the possibility that…
How we spend our money is changing. In the new ‘experience economy’ we pay to do things, not have things. Melanie Howard, sociologist and co-founder of the Future Foundation, a consumer think-tank, believes that, as a society, we are hauling…