Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
How do you launch a luxury airline that simply has to stand out from the pack? As the recent demise of Delta’s Song indicates, finding profitable ways to improve the air-travel experience isn’t easy, even at premium prices. How does…
Usability is an approach to product development that incorporates direct user feedback throughout the development cycle in order to reduce costs and create products and tools that meet user needs. India may have achieved global recognition as an IT…
Service in British shops is among the worst in Europe. But, says Clare Coulson in the Daily Telegraph, we shouldn’t have to put up with it. […] Paul Bennett, head of consumer experience at IDEO – a design consultancy –…
Under new policies and initiatives from its Ministry of Communications, Italy is turning to Wi-Fi and WiMAX to make broadband Internet access more universally available throughout the country. On October 4th, the Minister for Communications, Mario Landolfi, issued a new…
The managing innovative thinking + design blog contains a huge list of design and innovation links, grouped under such headings as ethnographic research, emotional intelligence, design research, user empathy, etc. The value of the blog is entirely in the…
UXmatters, a new experience design web magazine, was launched yesterday (World Usability Day). I just finished reading all the articles of the first issue and it turns out to be a truly valuable industry resource that I plan to refer…
The six-story Calit2 laboratory, which overlooks the Pacific Ocean, is designed for 900 faculty and student researchers. Two separate wings extend from the main building. On one side is an ultrasterile set of nanotechnology clean rooms designed for making devices…
Today’s tech toys throw in goodies we scarcely used to imagine, from cellphones with tiny TV screens to computers that stream video wirelessly through your house. But lots of those features you probably don’t want, can’t use or don’t know…
As Hewlett-Packard’s director of design and brand experience, Sam Lucente’s job is to use insights from the design, technology, and marketing fields to enhance the consumer’s interaction with HP products. In an interview with Business Week, he talks about the…
Consumers forever grumble about products and services making their life difficult, but there are some shining examples leading the way. As World Usability Day approaches, what are the best doing right? Read full story
Nike’s now (in)famous Nike ID Design Lab in New York doesn’t allow more than three customers in at a time, with visits limited to one hour max. Furthermore, customers need to make an appointment, by invitation only. The haute-design store…
What you need to know before hiring a design firm Steve Portigal and Niti Bhan write about what you need to consider when bringing on strategic design services and hiring a design firm and focus on three key issues: The…
Bill Lucas of Maya Design just pointed me to his recent post on Boxes and Arrows where he discusses the notion of experience design by drawing parallels to Friedrich Fröbel’s invention of the original Kindergarten. At the beginning of the…
Régine Debatty of we-make-money-not-art just posted about the A1 Lounge in Vienna, a new store concept EOOS created for mobile phone company Mobilkom Austria. “The most tangible thing in the mobile phone business is the signed contract – a sheet…
I have no idea how recent this is, but here are about ten web pages with what IBM has to say on user-centred design. “User-Centered Design is a well established process that has been widely adopted by many organizations to…
The current issue of Business Week has devoted an extensive feature to Dr. Stefano Marzano, CEO and Creative Director of Philips Design. “Marzano’s passion lies in humanising technology. His goal is to make homes and offices less cluttered with bulky…
Business Week just published a review on Tom Kelley’s new book “The Ten Faces of Innovation” (see also my earlier post). Though critical of the fact that all insights are filtered through only one design consultancy, IDEO, the reviewer praises…
Motofuture is a (broadband optimised) site where Motorola presents its vision of the future. Through a series of of people-based future scenarios the company introduces its prototypes of products and services. The site was design by Digit and features a…
Two Dutch telcos – KPN and Scarlet – have introduced mobile phones specially made for young children, reports The Register. “On Wednesday, national carrier KPN will unveil a kid phone – iKids – with a built in GPS receiver, which…
This week’s column by Joanna Glasner of Wired News includes input from an assortment of experts who share their views on top contenders to be the technologies of tomorrow. Interestingly, Ian Pearson, futurist at British Telecommunications, focuses on simplicity…