Insights curated by Experientia, the international UX consultancy
Insights curated by Experientia, the international UX consultancy
As most of us know by now, customer personas and scenarios are vehicles for helping an organisation continuously keep their customers in their line of sight. This report discusses how the Arc Worldwide’s Experience Planning group (a division of the…
The BBC News website reporters attending the TEDGlobal (Technology, Entertainment and Design) conference in Oxford sum up their impressions as the gathering ends. Read full story
Rambling in the countryside has never been so popular, but a conference this weekend, hosted by the Living Streets charity, will examine how taking a daily stroll down the High Street can breathe new life into towns. Read full story
Journalist Carl Honoré told attendees of the TEDGlobal conference in Oxford they should unplug and slow down in a world that was stuck in fast- forward. And author Barry Schwartz told the conference that it was better when we had…
[…] The latest [technological] tools are both digital, rooted in the world of electrons and bits, and fundamentally social, built to enable new kinds of interactions among people. Blogging, text messaging, photo sharing, and Web surfing from a smart phone…
A few years ago, a wireless “digital pen” developed by the Swedish start-up Anoto Group was poised for a splash. Leveraging scanning technology and assisted by “smart” paper, the trumped-up ball-point pen technology was designed to capture handwriting and convert…
Luminaries from the worlds of technology, entertainment and design are gathering in Oxford to share their thinking about our future. The big thinkers include leading authors, musicians, playwrights, and pioneers in technology and science. Sir Bob Geldof, top political author…
Don Norman has changed the way a generation of designers in understanding people and technologies. His philosophy of usability and emotion has been widely used in designing products for people’s everyday life in the west and is now also starting…
Today, successful companies are adopting a more holistic and customer-centric relationship model built upon dialogue and interaction between brands and consumers. In doing so, they are considering and designing the ‘total’ experience of their brands. For customers, all these moments…
Retailing, the High-Tech Way From in-store cameras to data-mining loyalty-card use and beyond, retailers are depending more and more on technology to boost sales E-Tailing: It’s All About Service Turning surfers into shoppers requires new levels of help online. The…
Philips makes experience design the heart of all its design efforts: “Experience Design is about creating and specifying the quality of a person’s experience throughout the entire period of engagement with a value proposition such as a product. Experience Design…
New value by One Design is Philips Design’s quarterly magazine. It aims to illustrate how design can create value for all types of business, focusing on the creation of innovative design that leads to meaningful experiences. Some recent articles: –…
Iranian artist Seyed Alavi created a 50 metre long carpet for a pedestrian walkway in the Sacramento Airport imprinted with aerial imagery of the region — a modern take on the “flying carpet.†Alavi’s carpet was created by Ulster Carpets,…
Within Nokia’s new well-designed website is a subsite called culture of mobility. It contains a hip presentation of reports, trends and insights on mobile culture. Nowadays mobility represents more than movement: it encompasses all lifestyles, all industries, all forms of…
When Mariane Polfliet discovered that she had an emergency meeting in a hard-to-reach suburb of Amsterdam last week, there was no need to panic: Within minutes, she used a computer-coded electronic car key to drive away in one of the…
Two design exhibitions in California — one on Renzo Piano, the other on 2×4 — reveal opposing views on how design firms address the situation of having to essentially create a proxy experience to describe their work. Read the blog…
There is a transformation taking place in the newspaper business, where top-down, voice-of-God journalism is being challenged by what is called participatory journalism, or civic or citizen journalism. Under this model, readers contribute to the newspaper. And they are doing…
One of the most oft-asked questions in search is “what’s next.” Yahoo hopes that My Web 2.0 is an answer – according to the folks who created it, My Web is an entirely new approach to relevance based on social…
Read this fascinating article on how the automobile industry is reinventing itself, from high tech to high touch, from car design to experience design. The long article features elaborate case study-like sections on Ford’s eConsumer Group, Toyota’s electronic commerce strategy…
Lavrans Lovlie, partner in the UK-based service design company Live|Work, has just started a new service design wiki, a collaboratively edited Internet encyclopedia on the topic of service design to which everyone can add and edit entries. Related: Design…