Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
In emerging markets, agents are the customer-facing element for mobile banking providers, “who rely on them to open accounts, do customer care, and (crucially) stock adequate amounts of cash and e-float to enable clients to deposit and withdrawal. Yet, there…
Gartner says the bridge to the future with social networks will be with roles with origins in the social sciences, reports eWeek. Better understanding of the Web will require skill sets more closely aligned with sociology, psychology and other…
“To navigate the landscape of organizational culture interaction designers need a set of practical tools, language & knowledge drawn from the world of cultural anthropology.” That is the core of the argument of Sam Ladner on the Johnny Holland blog.…
From pyramids to pancakes The era of elitism, top-down management and deterministic ideals is over. We are now living in an age of social innovation and sustainability that opens up the future to the many, not just the few. Mass…
What happens when a large % of your target market wants your brand cachet but is happy with a decent-enough quality fake? Nokia’s user anthropologist Jan Chipchase has published an essay on the current state of the fake mobile phone…
Yesterday, Nokia launched Nokia Money, a new mobile financial service enables financial management and payments from a mobile phone – aimed specifically at emerging markets. From the Nokia press release: “Nokia Money has been designed to be as simple and…
Montparnasse, a UX boutique firm, tries to imagine what empowering the user experience of the customer really means: “When people consider buying anything, whether it be clothes, a gadget, or home, they often spend a lot of time comparison shopping…
The last few weeks we have witnessed an avalanche of posts about augmented reality. To begin with there is Bruce – Bruce Sterling that is. He has been following the trend for months now, all culminating at his excellent keynote…
Today, Microsoft is launching OneApp, an app for people running Windows Mobile phones with slow processors and not a lot of memory. Basically, it’s a lightweight app that lets you run more intensive apps by grabbing just the basics of…
Steve McCallion, the executive creative director at Ziba Design, is a bright man whom I had the pleasure of meeting during a service design event in Brussels in December 2007 — we got along immediately. As part of his introduction…
Don Hammonds of the Pittsburgh Post-Gazette reports on the use of market research and ethnographic observations by car manufacturers: “The tool that most people associate with automotive market research is the focus group but another tool has become more popular…
Johnathan Bonnell and Jason Theodor explain in a two part series on Experience Matters how technology is increasingly closing the gap between manufacturers and consumers. “The chasm between consumer feedback and product offerings has virtually been erased, and this convergence…
Technology pundit Mike Elgan says on Nokia’s IdeasProject that we’re evolving a new paradigm for the workplace as technology makes it easier for white collar workers to engage in location-independent employment. These “digital nomads” will be able to travel the…
Scott Wilson interviewed Prof. Eric von Hippel of MIT’s Sloan School of Management for the Deloitte Review. “Open source technology and lead user innovation: two subjects very much in evidence across a diverse number of business sectors today. But how…
Fascinating and seemingly very realistic tale on the potential of Nokia (and other device manufacturers) to be able to react to the introduction of the iPhone in 2007, based on the time frame of their product development cycles. “When the…
In a truly excellent article, entitled “You can’t innovate like Apple”, Alain Breillatt also discusses Apple’s approach to user research. “While I’m sure Jobs says he doesn’t do research, it’s pretty clear that his team goes out to thoroughly study…
John Clippinger, who directs the Law Lab at Harvard University, predicts, in this video on Nokia’s IdeasProject, a huge shift over the next one to two years in the way people manage their identities. He asserts that “user-centric identity, “the…
As the world moves to accommodate “everyone’s interest†could we be headed towards a global economy based on “free interestâ€, asks Jay Deragon on AlwaysOn. And what is the interest created by conversational currency? Social media is about depositing conversational…
An article in the New York Times Magazine brought me to an interesting article by behavioural economist Daniel Ariely, who has been featured previously on this blog: “Anybody who is honest about consumer behavior knows that often what we buy…
Two articles by Richard MacManus on ReadWriteWeb caught my attention because they both deal with IBM and the Internet of Things. In a first article, MacManus describes how IBM is involved in some very interesting projects at the intersection of…