Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
Experientia researcher Anna Wojnarowska spoke this Sunday at the Medicine 2.0 conference in Boston on her research on the influence of the hospital environment, communication devices – laptops, mobile phones – and the technologies involved in the curing process such…
Jonathan Ross, business development director at FACT-Finder, discusses the steps luxury brands can take to ensure a more rewarding online retail experience for consumers. “A recent study by McKinsey and Altagamma, the Italian association of luxury brands, appears to finally…
In an article for GigaOM, Ellen Isaacs (personal site), a user experience designer and ethnographer for PARC, explains the benefits of using ethnography to develop better mobile products. “Ethnographic studies likely save businesses far more time than they take. These…
We live in an age of sharing. As consumers and online, we regularly share personal information, and generate new data through our browsing or purchasing history. Businesses and government are increasingly aware of the value of this information, which can…
Recently I have been exploring developments on the impact of new technologies on the future of education, particularly in high schools. The latest trend in education is all about tablets, of course. My provisional assessment is that there is a…
SDT2012 was the first international conference on service design thinking in the travel and tourism industry. For the first time, the conference brought together a community interested in the practical application of service design thinking within the travel and tourism…
In a new report from its ConsumerLab, Ericsson maps out the potential of transformation within m-commerce across the region of sub-Saharan Africa. Based on in-depth, extensive interviews with mobile phone users in Ghana, South Africa, and Tanzania, the report has…
MindLab is a Danish cross-ministerial innovation unit which involves citizens and businesses in creating new solutions for society. It is also a physical space – a neutral zone for inspiring creativity, innovation and collaboration. They work with the civil servants…
Earlier this year, the UK Design Council and the Arts & Humanities Research Council conducted a wide ranging review of the place of design research in UK universities, and its connection with businesses and policymakers. The aim was to identify…
Care at a Distance : On the Closeness of Technology By Jeannette Pols Amsterdam University Press, Amsterdam 2012, 204 pages This widely researched study demonstrates convincingly that neither grandiose promises nor nightmare scenarios have much to do with actual care…
Walking through IKEA over the weekend with two young children, writes Shailesh Manga on UXMovement, was a healthy reminder of what contributes to an ideal customer experience: innovative product design and thoughtful service design. IKEA covers product design with innovative…
With educational applications for kids, corporate eLearning, and online degree programs, more and more UX designers face design briefs for creating digital experiences with an educational purpose. In this article, Dorian Peters presents 14 design guidelines that derive from key…
mHealth: The Next Frontier For Mobile Service Growth By Scott Wilson and Phil Asmundson of Deloitte Advances in wireless remote patient monitoring (RPM) are expected to have a big impact across targeted disease areas where chronic conditions are a leading…
In a short post on the Huffington Post blog, author Soren Petersen describes how co-design – when firms and non-design users jointly design business and product offerings – is seen as a potential new avenue for breakthrough innovation in design.…
Making products attractive and user-friendly is a smart idea, but it is no substitute for R&D and investment, argues James Woudhuysen, a professor of forecasting and innovation at De Montfort University, on Spiked, a British Internet magazine focusing on politics,…
Spanish institutions are in no shape to help struggling Spaniards, so they’re turning to alternative banks and ways of exchanging goods to get by, reports Andrés Cala in the Christian Science Monitor. “The quest for economic alternatives has picked up…
Connected Health: How mobile phones, cloud, and big data will reinvent healthcare by Jody Ranck, DrPH GigaOm Books, June 2012 170 pages [Amazon Kindle edition] Abstract Our current healthcare system is in need of a radical reinvention. Traditional approaches have…
Method principal Reuben Steiger argues that companies need to start thinking about the holistic relationship between their brands, products, and services. “Crafting an experience requires design that considers these 3 elements of brand, product, and service in order to generate…
Immediately a second post on writing done by Charles Leadbeater. Here he asks if we were to think of the future consumers of the developing world (whose income is rising from around $2 a day to between $5 and $7…
Barcelona Media, an interdisciplinary center of research and innovation, hosted Lear Center director Marty Kaplan to speak at its 10th anniversary celebration on March 6, 2012. His talk was titled “From Attention to Engagement: The Transformation of the Content Industry.”…