Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
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ZIBA Design president on authenticity
Sohrab Vossoughi, founder and president of ZIBA Design, has published an article in Business Week on authenticity, with examples from the Umpqua Bank, Starbucks, and the Anthropologie clothing chain. “Consumers seek meaning and a brand they can trust. They are…
IDEO’s Tim Brown on design thinking in HBR
Harvard Business Review has published a long article by Tim Brown, the CEO of IDEO, on design thinking. “Thinking like a designer can transform the way you develop products, services, processes—and even strategy,” says Brown. “Edison’s approach was an early…
Book: Product Experience
UK report: User Involvement in Public Services
A few weeks ago the Public Administration Select Committee (PASC) of the UK Parliament published the first parliamentary assessment of the idea of “user involvement” in public services, which they see as “potentially a new model for public service delivery…
Genevieve Bell’s anthropological advice at Berkeley commencement
Last week Genevieve Bell, a highly respected anthropologist and Director of User Experience within Intel’s Digital Home Group, gave the 2008 commencement speech at the UC Berkeley School of Information. She filled it with “anthropological advice” about how to approach…
Leading designers to new frontiers
Jeff Parks and Chris Baum of Boxes and Arrows sat down with several of the speakers and organisers of Adaptive Path’s San Francisco conference: MX San Francisco: Managing Experience through Creative Leadership, that took place on April 20-22. The result…
Upcoming book on the “high end”
A few weeks ago we were contacted by Marco Bevolo of Philips Design who was looking for some advance feedback on the book he is writing together with co-authors Stefano Marzano (also Philips Design), Dr. Howard R. Moskowitz and Alex…
PSFK conference videos
PSFK is a global trends and innovation company that also organises conferences in various parts of the world. Videos of over forty presentations at these conferences are now online. My ten highlights: Allan Chochinov on the Dumbest Smartest Design Problem…
Alcatel-Lucent podcasts on user trends and millennials
Podtech has published a number of audio interviews with senior staff of Alcatel-Lucent on their thinking about user-centric experience, as it informs their applications and solutions. Exploiting end-user trends to create value with sticky services – The “Me” network for…
Danish programme for user-driven innovation
The Danish programme for user-driven innovation (English summary) aims to strengthen the diffusion of methods for user-driven innovation, and to contribute to increased growth in the participating companies, and to increased user satisfaction and/or increased efficiency in participating public institutions.…
Core77 Broadcasts: Nokia Design
Nokia has over 300 designers worldwide, and ships over 1.2 million products everyday. So Allan Chochinov of Core77 was anxious to attend Nokia’s recent London design event, offering a curtainpeek at their design process, ethnographic wanderings, sustainability initiatives, and plans…
The Politics of Public Behaviour
The UK think tank Demos has launched a new publication, The Politics of Public Behaviour, which explores the role of government in influencing people’s lifestyles and everyday decision-making. Abstract: The personal has become political. Increasingly, governments find themselves drawn into…
Microsoft’s Patient Journey Demonstrator
The Microsoft Health Common User Interface (CUI) is a site conceived by Microsoft providing user interface Design Guidance and Toolkit controls that address a wide range of patient safety concerns for healthcare organizations worldwide. Microsoft has created it in order…
Paper is passe for tech-savvy South Koreans
Reuters report on mobile coupons and gifts in South Korea: oung, tech-savvy South Koreans are making coupon clipping a thing of the past and turning to their mobile phones instead. Some of the fastest-growing mobile phone services in the country…
The future of social networking: mobile phones
The (UK) Times reports on how you don’t need a computer anymore to browse people’s profiles. “After the explosion in internet-based social networking (MySpace, Facebook) doing the same thing in real life instead of in front of a computer became…
France Telecom: from 1000 ideas to 1 product
A series of web pages on the France Telecom/Orange site give an insight in how the company moves from the many ideas that come out of R&D, to a product or service that is ready for the market. In 2005-2006,…
Service design symposium videos online
At the beginning of March, the Copenhagen Institute of Interaction Design (CIID | blog) a symposium on service design. The symposium featured speakers who are pioneers in service design thinking and practice from several countries, including Andrea Koerselman (IDEO), Andrew…
CHI 2008: user experience evaluation at Nokia
Virpi Roto, Pekka Ketola and Susan Huotari presented a paper describing user experience evaluation at Nokia at the recent CHI 2008 conference: Abstract Nokia has a long history in designing for experiences, as mobile phones are very personal and experiental…
Book review: Groundswell
Today I read Groundswell: winning a world transformed by social technologies (alternate site – amazon page) by Charlene Li and Josh Bernoff (analysts at Forrester). [I was sent a review copy].   It is a book aimed senior managers in charge…