Insights curated by Experientia, the UX research and design consultancy
Insights curated by Experientia, the UX research and design consultancy
A few weeks ago the Public Administration Select Committee (PASC) of the UK Parliament published the first parliamentary assessment of the idea of “user involvement” in public services, which they see as “potentially a new model for public service delivery…
Design Anthropology takes user research to a whole new level. Dr. Elizabeth Tunstall explains in an essay on Adobe Design Center’s Think Tank how this emerging field can help to redefine design by exploring what it means to be human.…
Podtech has published a number of audio interviews with senior staff of Alcatel-Lucent on their thinking about user-centric experience, as it informs their applications and solutions. Exploiting end-user trends to create value with sticky services – The “Me” network for…
The Danish programme for user-driven innovation (English summary) aims to strengthen the diffusion of methods for user-driven innovation, and to contribute to increased growth in the participating companies, and to increased user satisfaction and/or increased efficiency in participating public institutions.…
Nokia has over 300 designers worldwide, and ships over 1.2 million products everyday. So Allan Chochinov of Core77 was anxious to attend Nokia’s recent London design event, offering a curtainpeek at their design process, ethnographic wanderings, sustainability initiatives, and plans…
The Microsoft Health Common User Interface (CUI) is a site conceived by Microsoft providing user interface Design Guidance and Toolkit controls that address a wide range of patient safety concerns for healthcare organizations worldwide. Microsoft has created it in order…
A series of web pages on the France Telecom/Orange site give an insight in how the company moves from the many ideas that come out of R&D, to a product or service that is ready for the market. In 2005-2006,…
Consumer Reports WebWatch released the results of an ethnographic study on how children interact with online environments. The study, “Like Taking Candy from a Baby: How Young Children Interact with Online Environments,” used ethnographic methods and focused on young children,…
Virpi Roto, Pekka Ketola and Susan Huotari presented a paper describing user experience evaluation at Nokia at the recent CHI 2008 conference: Abstract Nokia has a long history in designing for experiences, as mobile phones are very personal and experiental…
Last year, The Economist published an article about ethnographic user research at Swisscom. One of the findings it highlighted was that immigrant workers are the most advanced users of communications technology: “It is migrants, rather than geeks, who have emerged…
Here is my selection on emerging markets related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available) Re-placing faith: reconsidering the secular-religious use divide in the United States and Kenya [abstract] Authors: Susan P. Wyche…
Here is my selection on mobile banking related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) From meiwaku to tokushita!: lessons for digital money design from Japan [abstract] Authors: Scott Mainwaring (Intel Research), Wendy…
Here is my selection on mobility related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) A diary study of mobile information needs [abstract] Authors: Timothy Sohn, Kevin A. Li, William G. Griswold, and James…
Here is my selection on papers related to social applications presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Ambient social tv: drawing people into a shared experience [abstract] Authors: Gunnar Harboe, Crysta J. Metcalf, Frank…
Here is my selection on papers related to social context presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Celebratory technology: new directions for food research in HCI [abstract] Authors: Andrea Grimes (Georgia Institute of Technology)…
Here is my selection on papers on more strategic issues presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Empathy and experience in HCI [abstract] Authors: Peter Wright (Sheffield Hallam University) and John McCarthy (University College…
Here is my selection on usability related papers presented at CHI 2008. (Papers are linked to their pdf downloads, if available.) Usability evaluation considered harmful (some of the time) [abstract] Authors: Saul Greenberg (University of Calgary) and Bill Buxton (Microsoft…
The April issue of the International Journal of Design has recently been published. It is the fourth issue of this peer-reviewed journal issued by the Taiwan-based Chinese Institute of Design (read more here). Three-in-One user study for focused collaboration by…
Buongiorno commissioned a qualitative research in November 2007 to understand mobile internet behaviour of 18-34 year olds in the UK — what role it plays in their lives, key themes shaping their behaviour, and what’s in stall for the future…
A group of researchers from the University of Southern California and University of California at Berkeley presented their first findings from one of the largest ethnographic studies on kids in digital environments. Kids’ Informal Learning with Digital Media: An Ethnographic…